AfterShip Returns & Exchanges

I am just starting to use the app and reached out to support. I got an immediate reply and I am quite happy with the way the app works up until now.

i think the app is great . im still playing around with it. the customization of the page is hardest because the pics have to be a certain size so no matter what i do nothing is acceptable. im also trying to figure out how to customize the emails because there are things in the draft that doesnt align with my store policy. all and all great feature to have on my site. thank you

Very easy return management. However the only downside is, it's a little difficult to customize the return page with our store's return policy and you can only access customer service through email and they take about 24hrs + to respond. We ended up having to use our own developer to and alter the code which isn't very user friendly.

love this app it really makes things simple, providing tabs that allows you to optimize how and when to set your return products

We migrated to AfterShip Returns Center from Return Magic and the workflow is familiar when processing refunds. ASRC hits a similar price-to-features ratio with their essentials plan. There are some nickel and dime charges that are kinda annoying like having to pay extra for multiple users on the back end. The jump from essentials to pro is huge, and it's a bummer that they lock some basic features like app proxy behind the higher tier. You're forced to direct customers off your site to their portal. Want to love some of the automations like auto-receive and auto-refund once the package arrives but it's limited to giving full refunds only. We offset shipping costs for returns by charging a flat fee that gets processed when issuing the refund, and it has options to include that when manually processing things. If it did that with auto-refund, I'd give it 5 stars despite the other shortcomings. That'd save us a ton of time. I'd say set-up is medium difficulty, but not too bad. Maybe a half a day if you really dive into branding and customization and you've got a good bank of content to work with. Customer support was super responsive and helpful unless things start to get too technical. All in all. I think it's a good solution for us. We don't have a ton of volume for returns and exchanges, so the price is right for our needs. Having a portal with some automation definitely saves us time.

Customer support is friendly and does reply timely. Integration a bit messy at times. Smaller issues to upload images

I just downloaded this app but have yet to use it for returns. Set-up was fairly easy, besides having to link to a different app (which wasn't clear in the beginning). Customer service was helpful and answered right away, so that's a huge plus.

This AfterShip app is very user friendly. Any app that is easy to navigate wins me over. So far, i plan on using it for my business and will recommend this to my other business partners.

Really helps speeding up the return-process and a real time-saver both for us and the customer. Only drawback is that it's not fully integrated into the website, but you can customize most of it to get an integrated feeling.

Great considering how new this is.
Seems to work reasonably well.
Fre suggestions to the developer team:
- we need more branding options
- it would be great to be able to modify and localize everything
- it would be great if we could attach an return shipping label in to the email sent to customer, as we now have to send an separate email with the label. Creates confusion for the customers and means extra work.