Rezensionen (2.325)

Gesamtbewertung
4,7
Anzahl pro Bewertungsstufe
  • 79 % der Bewertungen sind 5 Sterne
  • 11 % der Bewertungen sind 4 Sterne
  • 3 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 6 % der Bewertungen sind 1 Sterne
Bearbeitet am 14. Juli 2021

Pretty solid app. Set up is straight forward and customer service is responsive. Very affordable compared to alternatives. A few reasons for 4 instead of 5 stars: 1) Exchanges are not automatic. If a customer requests one, you have to create it in Shopify separately. 2) USPS labels are formatted to print out as 4x6, so when the customer prints it at home on 8.5x11 3) For automatic return approval (which we use, so customers get the return label as soon as they request it), you can only select 1 shipping service not multiple based on weight 4) You can't edit the language for when a customer tries to return outside the return eligibility window. All in all, these are not enough for us to justify spending more on a different service. AfterShip Returns is solid and gets the job done.

Talaria Flats
Vereinigte Staaten
Etwa ein jahr mit der App
AfterShip & Automizely hat geantwortet 14. Juli 2021

Thank you for your valuable feedback.

We are glad to know that you liked our app and found it useful. Your suggestions will definitely be looked into and will be tested for feasibility of implementation. Should you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account.

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Nitish
Team Returns Center

27. September 2021

So far so good i have not fully used the website yet. I have yet to use the intergration features. :)

CRIPTEDCLOTHING
Australien
Etwa ein jahr mit der App
AfterShip & Automizely hat geantwortet 27. September 2021

Thank you for your valuable feedback.

We are pleased to know that you are exploring our app.

We are open to any suggestions if you have any. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support@returnscenter.com

We will do our best to make sure your experience with us is worth a 5-star rating.

Regards,
Neelima Aggarwal
Team Returns Center

22. März 2021

I am just starting to use the app and reached out to support. I got an immediate reply and I am quite happy with the way the app works up until now.

PetDoctors - Loja Online
Portugal
Etwa ein jahr mit der App
AfterShip & Automizely hat geantwortet 22. März 2021

Thanks for sharing your valuable experience.

We are open for any suggestions. please let us know for any suggestion that makes your experience 5-star with us.

ReturnsCenter Team

19. April 2017

Love the app! Exceeded my expectations but needs to be more customizable. Looking forward to future enhancements.

88 Jeans
Australien
Etwa ein jahr mit der App
15. Juni 2020

i think the app is great . im still playing around with it. the customization of the page is hardest because the pics have to be a certain size so no matter what i do nothing is acceptable. im also trying to figure out how to customize the emails because there are things in the draft that doesnt align with my store policy. all and all great feature to have on my site. thank you

Vixen Vogue
Vereinigte Staaten
Etwa ein jahr mit der App
Bearbeitet am 16. Juni 2020

love this app it really makes things simple, providing tabs that allows you to optimize how and when to set your return products

U R Essential
Vereinigte Staaten
Etwa ein jahr mit der App
28. März 2017

Great App! Must Have Shopify App for any stores which has returns more than 3% of total orders as it manages the whole returns process. It also makes those buyers which might not return to store return because of systematic returns center.

Some updates like Adding logo and background or bar colors could be a great to make it 100% perfect. You can also make a custom domain like returns.yourdomain.com which is quite cool.

Once again so many thanks to Aftership team. Great people.

Boldgal Com
Indien
Etwa ein jahr mit der App
7. Juli 2022

We migrated to AfterShip Returns Center from Return Magic and the workflow is familiar when processing refunds. ASRC hits a similar price-to-features ratio with their essentials plan. There are some nickel and dime charges that are kinda annoying like having to pay extra for multiple users on the back end. The jump from essentials to pro is huge, and it's a bummer that they lock some basic features like app proxy behind the higher tier. You're forced to direct customers off your site to their portal. Want to love some of the automations like auto-receive and auto-refund once the package arrives but it's limited to giving full refunds only. We offset shipping costs for returns by charging a flat fee that gets processed when issuing the refund, and it has options to include that when manually processing things. If it did that with auto-refund, I'd give it 5 stars despite the other shortcomings. That'd save us a ton of time. I'd say set-up is medium difficulty, but not too bad. Maybe a half a day if you really dive into branding and customization and you've got a good bank of content to work with. Customer support was super responsive and helpful unless things start to get too technical. All in all. I think it's a good solution for us. We don't have a ton of volume for returns and exchanges, so the price is right for our needs. Having a portal with some automation definitely saves us time.

Patagonia Bend
Vereinigte Staaten
Etwa ein jahr mit der App
AfterShip & Automizely hat geantwortet 7. Juli 2022

A warm welcome to AfterShip Returns Center family.

Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support.

We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can also write us an email at: support@returnscenter.com

Regards,
Team Returns Center

26. Mai 2021

Customer support is friendly and does reply timely. Integration a bit messy at times. Smaller issues to upload images

Can Pep Rey
Spanien
Etwa ein jahr mit der App
AfterShip & Automizely hat geantwortet 26. Mai 2021

Thanks for your valuable feedback. We are pleased to know that you liked our app and our happy with our support service.

We are continuously aiming to improve the application and work upon the suggestions given to us.It is our constant endeavour to delight our users and make their experience with the app useful.

We will try our best to ensure that your experience with us becomes a 5 star one.

We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at support@returnscenter.com

Thanks and regards,
Priyanka Sahu
Team Returns Center

12. September 2017

The app was easy to install and configure. We have yet to receive a return, so I can't comment on how painless the whole process will be, just yet.

Bridge City Fitness
Kanada
Etwa ein jahr mit der App