Rezensionen (2.394)

Gesamtbewertung
4,7
Anzahl pro Bewertungsstufe
  • 80 % der Bewertungen sind 5 Sterne
  • 11 % der Bewertungen sind 4 Sterne
  • 3 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 6 % der Bewertungen sind 1 Sterne
22. Oktober 2024

I have been using this app for a couple years and they have just updated the integration with Shopify so as soon as a return is submitted to their portal (even credit or exchange request) the value of that order comes off your sales total. I have been in contact with the app to understand (unsuccessfully) how it all works as it's a nightmare for reporting. I have been emailing Ryanne for weeks who responds every 8 days. They havent been able to tell me what happens to the sale total when the return is later refunded to a credit (which we offer via a different app). I'm ready to move into a new returns app now the function and the service are both painful.

A L E X A N D R A
Australien
Mehr als 4 jahre mit der App
AfterShip hat geantwortet 23. Oktober 2024

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced with our recent integration and our response times. Your concerns are definitely important to us.

We understand how critical accurate reporting is for your business, and we're sorry for any confusion regarding how returns impact your sales total. We're actively working to improve our communication and the functionality of the app.

Our team is trying to connect with you to help you at earliest. Please respond to their email.

Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

11. September 2024

ABSOLUTE SCAM – AVOID AFTERSHIP AT ALL COSTS!

AfterShip has completely scammed us. We signed up for their free trial, found the app way too complicated, and decided not to continue. We never agreed to any subscription or plan after the trial ended. Yet, without any warning or authorization, they charged us over 840 euros across four months for a Premium plan we never opted into or used.

When we reached out to customer service, they were dismissive and hid behind their no-refund policy. They only offered to refund the most recent invoice, completely ignoring the fact that we never used the app and certainly never approved being charged this insane amount. The entire setup process was confusing, and we were misled from the beginning during a call with their team. They conveniently auto-upgrade you without your knowledge and then trap you with ridiculous fees.

To make matters worse, they claim to "check" with their billing team, only to come back with the same copy-paste response about their no-refund policy. They have absolutely zero interest in resolving this fairly and are more than happy to take your money without providing any real service in return.

We’ve paid over 800 euros for something we never used, and their refusal to offer a fair solution is just another sign of how shady their business practices are. They don’t care about their customers or offering any value. If you’re considering AfterShip, run the other way. They will bleed you dry and give you nothing in return.

Avoid AfterShip at all costs unless you want to be scammed like we were!!!

ARTIQUE AMSTERDAM
Niederlande
5 monate mit der App
AfterShip hat geantwortet 12. September 2024

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

Regarding the unused quota on your plan purchase. I would like to inform you that when you opt for a plan, you are charged as per the pricing of the app.

We highly value your business and have sent you an email with additional details.

For any additional assistance, please do not hesitate to contact us via the live chat option available on your account, or email us at support@aftership.com.

4. Oktober 2024

Terrible customer support. They sent me to robot chat because I didn't give them a review right away. Unanswered email for days.

RYAN AND REMI
Vereinigte Staaten
2 tage mit der App
AfterShip hat geantwortet 5. Oktober 2024

Thank you for your feedback. I sincerely apologize for any inconvenience you faced while seeking support. Our goal is always to make the process as smooth and helpful as possible, and it was never our intention to make you feel obligated to leave a review.

Since you haven’t had the chance to fully explore the program yet, one of our experts has already reached out via email to schedule a screen-sharing session. During this meeting, we’ll walk you through the features of our application and address any questions or concerns you may have.

We’re also open to any suggestions you might have. Your input is invaluable in helping us better understand the needs of our users, so we can continue delivering an exceptional experience.

If you need further assistance while setting up the app or have questions about any feature, feel free to reach out through the live chat option in your account or email us at support@aftership.com.

Best regards,
Team AfterShip

27. Mai 2024

I have never regretted installing an app more than Aftership Returns. I tried to save some money by not going with Loop and it has been a huge mistake. The amount of time I've spent managing this buggy platform has been much more than the money saved. The exchange for other items feature is not working at all! it's charging customers full price for the exchange order instead of applying the value of the return to their new order. I am now in customer support hell and will likely lose these repeat customers.

Superfit Hero
Vereinigte Staaten
11 monate mit der App
AfterShip hat geantwortet 28. Mai 2024

Thank you for sharing your feedback with us.

We sincerely apologize for the experience you had. This is not the kind of experience we aim to provide to our users.

We understand that you are not satisfied with the exchange feature of our app, which has negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations.

As a response, we are assigning dedicated support to your AfterShip Returns account. Please check your inbox, as you will be contacted via email shortly.

Please trust that we work very hard to make our app user-friendly and to provide a great support experience.

Regards,
Team AfterShip

29. Oktober 2024

Terrible support

Rabbitgoo
Sonderverwaltungsregion Hongkong
2 monate mit der App
AfterShip hat geantwortet 31. Oktober 2024

Thank you for sharing your feedback. I apologize for the experience you encountered, as it falls short of the standard we strive to deliver to our users.

We value your insights and want to ensure that your concerns are fully addressed. As part of this commitment, a member of our support team has already reached out to you by email, and we will work diligently to resolve any issues. Our goal is to make sure you feel fully satisfied with our services.

Please remember that our Support Team is available 24/7, ready to assist you via live chat on your account or at support@aftership.com for any further questions or concerns.

Warm regards,
Team AfterShip

Bearbeitet am 13. Juni 2024

Sehr schlechte Erfahrung. Ich hab eine ganze Woche investiert, aufgrund diverser Probleme und am Schluss kann ich Aftership sofort nicht verwenden, weil der Support behauptet, dass DHL die Telefonnummer von Kunden verlangt.
Der Support antwortet immer nur mit Standard-Antworten. Die E-Mail-Adresse des CEOs wurde mir verwehrt.

feela.®
Deutschland
Etwa 2 monate mit der App
AfterShip hat geantwortet 14. Juni 2024

We recently received feedback from you expressing dissatisfaction with our service, and we are truly sorry to hear about your experience. Your feedback is valuable, and we take your concerns very seriously.

Please be informed that we are making the issue a high priority so that we can resolve it. We are committed to providing the best possible service to all our users, and we regret that we fell short of your expectations.

Bearbeitet am 1. Dezember 2023

Update: This app is probably great if you provide free return labels to your customers. But not if you charge the customer for labels. If the customer is exchanging for a same value item and requests a prepaid label, then you need to charge them for the return label because there is no credit left to cover the label. I still don't know if this app could have handled my request because the rep didn't understand this simple issue. I spent hours with technical support with zero success. Next day I asked them to cancel my subscription which took him a half hour to do after giving me a hard time about canceling. I have never had such a bad experience with a company before. It was so aggravating I just don't want to deal with them anymore.
****************************************************
Original Review:
It's early days, but so far I like this app. It could be a little easier to understand, but as I got up to speed I am liking how it actually functions. The customer service is extremely fast to respond and very helpful. A lot of good features are in the more expensive plan, but I can get by with the basic plan as I have a small business and can't pay a lot for returns processing.

ORGANMASTER SHOES
Vereinigte Staaten
4 tage mit der App
AfterShip hat geantwortet 30. November 2023

Thank you for sharing your feedback with us.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

We understand that our app didn’t meet your expectations and we are continuously working to improve the application hence you will notice other enhanced features soon.

You are our valued user and we always aim to deliver a great experience. One of our experts has sent an email to you so that we can connect over the screen share meeting to help you further.

Again, we regret the inconvenience caused to you.

Regards,
Team AfterShip

10. Mai 2023

Terrible support, completely wasted my time. I will be removing this app.
I wouldnt use this company

Lilly + Bo
Vereinigtes Königreich
Mehr als 4 jahre mit der App
AfterShip hat geantwortet 10. Mai 2023

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.

Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

Bearbeitet am 23. Oktober 2020

Works well and has a simple process. A few areas of improvement are needed - it would be good to go direct from one state to another, like approved to refunded and skip the shipment received and other intermediate steps. Also the canned English needs a lot of work on both grammar and punctuation and not all can be user edited and thus is a little cringe worthy when people need to read it. UPDATE: A lot of great innovation has gone into this product. Still an issue with not being able to edit some language (US Spelling everywhere) but upgrading from 4 star to 5 nonetheless. 6 months use almost now. UPDATE 2: It keeps nagging you to leave a review. Review begging is not good form and is very crass. Despite having left a review already and closing/dismissing the review begging banner, it keeps coming back every day to beg you. Is this an app store or the fish markets? Now 2 star. Update #4. Stop nagging for a review!

Number 9 Fashion Studio
Australien
Mehr als 6 jahre mit der App
Bearbeitet am 25. Mai 2022

Support has been so terrible I have had to change my review from 5 stars to 1 star. We had a great year with this app but it suddenly broke down and the support has been useless to say the least. I have been working with them in chat and email back and forth daily for two weeks and they frequently just tell me the issue is my courier account even though it's THEIR discounted USPS account that is now broken. Their app won't allow the courier to be deleted and my new personal courier accounts that have been added are not working either.

Warm Belly Wetsuits
Vereinigte Staaten
Mehr als 4 jahre mit der App