Rezensionen (2.400)

Gesamtbewertung
4,7
Anzahl pro Bewertungsstufe
  • 80 % der Bewertungen sind 5 Sterne
  • 11 % der Bewertungen sind 4 Sterne
  • 3 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 6 % der Bewertungen sind 1 Sterne
3. Mai 2018

deleted, pricing structure for the new app is expensive

Hijabican
Vereinigte Staaten
Fast 6 jahre mit der App
Bearbeitet am 6. März 2023

Useless Customer Support cannot provide any help with the issue. This doesn't allow us to provide the customer with the return label for 2 months. I even talked to their supervisor over the phone and got nothing! Our business struggles just because Aftership doesn't care about their long-term customers. They also ignore me in chat for the whole months already. We will switch to another tool.

MARIEMUR
Vereinigte Staaten
Etwa 4 jahre mit der App
Bearbeitet am 14. Dezember 2021

Priyanka was a HUGE help with trying to get my organizations straightened out in the system and getting me all set up to run my store with returns. Forever grateful for the customer service with this app. *** UPDATE** Well apparently my store was never connected to the app and I was receiving a bunch of error messages and customer complaints. I reached out to customer service for assistance and they kept closing my case. Samad was rude and impatient and was not helpful at all. I am deleting this app and do not recommend.

MICHE
Vereinigte Staaten
Etwa 4 jahre mit der App
Bearbeitet am 11. März 2023

I didn't feel the support system was very helpful. They seemed impatient with my questions. I also am disappointed that there is not a way to bundle your charges into one charge per month.

JUST FRED.
Vereinigte Staaten
Mehr als 3 jahre mit der App
AfterShip hat geantwortet 11. November 2022

Thank you for your valuable feedback. I am sorry for the trouble you faced while installing it and also I am glad our customer support team helped you with that.

We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you.

Regards,
Team Returns Center

23. Juni 2020

I put in the return address in the return address section, but customer still get emails list this:

2. Go to local post office, or another courier, to ship the package. Return address for the package:
[Company Name]
[Return Address line 1]
[Return Address line 2]
[Return Address line 3]
[Return Address line 4]

Jade Black
Vereinigte Staaten
Mehr als 3 jahre mit der App
AfterShip hat geantwortet 23. Juni 2020

Thank you for your review. We will take a look at this immediately.

Bearbeitet am 1. Juni 2020

Absolute disgrace of an organisation. Changed the app without notifying so that you now need to pay per user. Basically locked us out of the app as our Afterpay email was different from the Shopify staff emails. Will be deleting and finding an alternative app. Unethical and totally shameful.

Tiny People
Australien
Fast 5 jahre mit der App
Bearbeitet am 26. Dezember 2022

Our store has had this app for many years now. Lately, it has been nothing but a terrible experience. Everything has been set up and working fine but now it appears changes were made on the app and we were unable to generate labels. Biggest issue is the customer service, it is terrible. Despite being 24/7, the agents don't know what they are talking about. I have contacted support over 10 times, every agent is copying and pasting generic answers that have nothing to do with the issue. Completely unhelpful and clearly have a language barrier. Specifically the agent 'Moazzam' who does not know answers to any questions and directs our concern to the 'team' asking to update us over email, but we never receive an update. No credit cards can be added to shipper account as they all get rejected, we are told they have to be 'approved' by vendor... Agent cannot answer simple questions like where the payment for the label comes from. This has been an agonizing experience and I would stay away from this app and look elsewhere to save you the headache especially if you ship internationally.

Carbonesque
Kanada
Etwa 3 jahre mit der App
1. Juni 2020

Been using the app for some years now and it was doing an amazing job. But recently they have brought a lot of changes in it and nothing is working like before. I am not even able to access the app altogether. It keeps asking to make new profile and pay them again and again! Im furious!! Totally unreliable! My customers are filling the return forms but my team can't access them! The customers are shouting at us for delaying the returns!

Khazanay
Pakistan
Etwa 3 jahre mit der App
AfterShip hat geantwortet 2. Juni 2020

Dear AfterShip Returns Center user,

We are so sorry if you feel that way. We apologize for the inconvenience that you’ve been facing lately.

We understand your frustration, as every little detail matters for your business. But we want to kindly remind you that the multi-membership could be the crux that causes your concern.

Returns Center has introduced multi-membership that allow you to run your store with less hassle. You can invite some teammates to your organization and each member is able to log in with their own account and get access to your organization. This is where your disruption might come from. If you try to log in with different email addresses, our system may reckon that there are from different new member to your organization. And that’s why you’re asked to set up new profile for several times.

You can subscribe a plan for multi-membership that best fits for your business. And if you don’t want any subscription, you could also allow all your teammates to log in Returns Center with the same email address. But please be aware that only one single login is allowed at the same time.

As our distinguished customer, we will try our best to improve your experience with us. Our support team has already reached out to you to help you set up quickly, so you can have your business running up well.

Bearbeitet am 11. August 2020

Unreliable unfortunately.. Impossible to log in at various times. The app gets stuck in a continuous loop with the log-in page permanently attempting to load, reload etc. We've been unable to add additional users ("Members") to our account which means one single person has to handle the account. Support attempted to help initially however their repeated suggestions don't work. Additionally, the various apps which are produced by the developer are all too similarly branded. Each Homepage has identical colour scheme etc and it's never obvious which app you are trying to use.

CabinShoes.com
Vereinigtes Königreich
Etwa 3 jahre mit der App
AfterShip hat geantwortet 28. August 2020

Thanks for the review, please be assured there are no such concerns anymore.
Please reply on the email thread and we can discuss this further on the email thread.

Bearbeitet am 16. August 2022

I'm changing my review to one star. Not because the app doesn't work, but because the support sucks so bad. It took ONE HOUR for someone to tell me where to update the merge tag contact info. Learn how to use your own app or train your support. This happens literally every time I reach out to support. I end up in a foul mood because something that should be easy and fast isn't. Love how this app helps me automate and organize my store returns. It's easy to set up and use. I spend zero time searching my emails or updating a spreadsheet thanks to this app. One day I hope to use the app to its fullest potential.

Dirty Jane
Kanada
Fast 3 jahre mit der App