AfterShip Returns , 2 264 avis

Update: This app is probably great if you provide free return labels to your customers. But not if you charge the customer for labels. If the customer is exchanging for a same value item and requests a prepaid label, then you need to charge them for the return label because there is no credit left to cover the label. I still don't know if this app could have handled my request because the rep didn't understand this simple issue. I spent hours with technical support with zero success. Next day I asked them to cancel my subscription which took him a half hour to do after giving me a hard time about canceling. I have never had such a bad experience with a company before. It was so aggravating I just don't want to deal with them anymore.
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Original Review:
It's early days, but so far I like this app. It could be a little easier to understand, but as I got up to speed I am liking how it actually functions. The customer service is extremely fast to respond and very helpful. A lot of good features are in the more expensive plan, but I can get by with the basic plan as I have a small business and can't pay a lot for returns processing.

I wouldn't trust the reviews on this page. They totally messed up an easy onboarding issue, and rerouted my returns page to a totally different website. What upsets me the most is they made me pay upfront before I was able to customize anything, and then once the issue happened, they didn't fix the problem right away and are constantly trying to close the ticket.

Super confusing app with waaay too much information to understand and set up. I installed for an hour and then gave up and asked for a refund which was like pulling teeth.

Terrible support, completely wasted my time. I will be removing this app.
I wouldnt use this company

horrible. 3 days of trying to get my card to work so I can simply buy labels and 5 different customer service reps saying "we are working on it" or "its fixed now try it" over and over and of course it doesnt work.

Works well and has a simple process. A few areas of improvement are needed - it would be good to go direct from one state to another, like approved to refunded and skip the shipment received and other intermediate steps. Also the canned English needs a lot of work on both grammar and punctuation and not all can be user edited and thus is a little cringe worthy when people need to read it. UPDATE: A lot of great innovation has gone into this product. Still an issue with not being able to edit some language (US Spelling everywhere) but upgrading from 4 star to 5 nonetheless. 6 months use almost now. UPDATE 2: It keeps nagging you to leave a review. Review begging is not good form and is very crass. Despite having left a review already and closing/dismissing the review begging banner, it keeps coming back every day to beg you. Is this an app store or the fish markets? Now 2 star. Update #4. Stop nagging for a review!

deleted, pricing structure for the new app is expensive

Absolute disgrace of an organisation. Changed the app without notifying so that you now need to pay per user. Basically locked us out of the app as our Afterpay email was different from the Shopify staff emails. Will be deleting and finding an alternative app. Unethical and totally shameful.

Support has been so terrible I have had to change my review from 5 stars to 1 star. We had a great year with this app but it suddenly broke down and the support has been useless to say the least. I have been working with them in chat and email back and forth daily for two weeks and they frequently just tell me the issue is my courier account even though it's THEIR discounted USPS account that is now broken. Their app won't allow the courier to be deleted and my new personal courier accounts that have been added are not working either.

Priyanka was a HUGE help with trying to get my organizations straightened out in the system and getting me all set up to run my store with returns. Forever grateful for the customer service with this app. *** UPDATE** Well apparently my store was never connected to the app and I was receiving a bunch of error messages and customer complaints. I reached out to customer service for assistance and they kept closing my case. Samad was rude and impatient and was not helpful at all. I am deleting this app and do not recommend.