리뷰 (2,409)

전체 평점
4.7
평점 수준당 개수
  • 평점의 80%가 별 5개입니다
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2024년 11월 14일

The app has streamlined our return process, making it effortless for us and our customers. The user-friendly interface and automation options are a huge time-saver. Highly recommend!
Thanks :)

Nothing Fits But
대한민국
앱 사용 기간 2년 초과
2025년 1월 13일

A great way to manage returns all in one place.

Muse Boutique
뉴질랜드
앱 사용 기간 거의 4년
2024년 9월 27일

Aditya was very helpful with customer service. I had an issue getting an exchange to process. He helped sort through my settings and helped me understand how to fix the issue I was experiencing. As a store owner, things like this can get very frustrating. I'm glad the Aftership team was there for support.

Bailey's CBD
미국
앱 사용 기간 거의 2년
2024년 10월 22일

I have been using this app for a couple years and they have just updated the integration with Shopify so as soon as a return is submitted to their portal (even credit or exchange request) the value of that order comes off your sales total. I have been in contact with the app to understand (unsuccessfully) how it all works as it's a nightmare for reporting. I have been emailing Ryanne for weeks who responds every 8 days. They havent been able to tell me what happens to the sale total when the return is later refunded to a credit (which we offer via a different app). I'm ready to move into a new returns app now the function and the service are both painful.

A L E X A N D R A
오스트레일리아
앱 사용 기간 4년 초과
답글 AfterShip개 2024년 10월 23일

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced with our recent integration and our response times. Your concerns are definitely important to us.

We understand how critical accurate reporting is for your business, and we're sorry for any confusion regarding how returns impact your sales total. We're actively working to improve our communication and the functionality of the app.

Our team is trying to connect with you to help you at earliest. Please respond to their email.

Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

2024년 10월 17일

There was a small hiccup with AfterShip and their team was able to resolve this issue within minutes!

Rancourt & Co.
미국
앱 사용 기간 거의 4년
2024년 12월 27일

Great customer service every time:) Easy to work with!

Disciple Threads
미국
앱 사용 기간 1년 초과
2024년 10월 11일

Had an issue and Aditya Pundir was super helpful and got me all set within minutes. Thanks!

Canter Culture Riding Apparel
미국
앱 사용 기간 대략 2년
2024년 10월 8일

Customer support was very helpful in resolving my issue. Overall the product has performed very well.

American Blossom Linens
미국
앱 사용 기간 거의 6년
2024년 12월 13일

Working with Moazzam was a pleasure. He was able to assist us with our request in a timely manner

Panama Jack®
미국
앱 사용 기간 2년 초과
2024년 10월 17일

Fast customer service provided by Karan. Thanks so much Great app with professional interface

SEQUIN FANS
미국
앱 사용 기간 1년 초과