AfterShip Returns & Exchanges , 리뷰 2,286개
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평점별
Don't waste your time, I think the positive reviews here are fake. This app simply doesn't work. 90% of the time it will only allow a customer to return, not exchange. If they do manage to get to exchange, the exchanges screen is an absolute mess, sending through every collection you've ever built in shopify (even those you have hidden), with no search function so goodluck to any customers trying to find what they want to exchange for. Return labels are avail on refunds only (not exchanges). When you contact support they have a series of infuriating auto responses. Nobody will help you. But they can't because the app simply doesn't work. Wasted 1.5 weeks trying to get this going and have now deleted.
Thank you for sharing your feedback. I can see that you are not happy with the app and the customer service support.
Actually, we do support exchange. There are two types of exchange, one is the “replace with the same item” where shoppers can exchange for different variants. The other is “Exchange for other items” where shoppers can exchange for different items, they need to pay or get a refund of the difference, Also we do support return label both for refund and exchange. You can set in the “Returns method” section.
We have also sent you an email explaining everything in detail, please go through the email and let us know if you still have any questions for us.
We will be happy to help.
We regret the inconvenience caused to you.
Regards,
Shahvaz
Returns Center
Ich nutze das ReturnCenter um meinen Kunden einen einfach Möglichkeit zu bieten, Ihr Ware zurückzuschicken. Die Einrichtung ist super einfach und wenn man z.b. einen Vertrag bei DHL hat kann man dieses mit der App Postmen mit einbinden und man kann direkt die Labels erstellen. Alles zusammen eine super App :-)
I would definitely use this again and recommend it to anyone who is thinking about opening up an e-commerce shop.
Thanks guys. You've done great things for me.
This is a fantastic free app to integrate into your store for returns. Very easy to setup and configure. A must for any company that may have the potential for RMA's.
It's really great for us! It makes our return & exchange process much more easier than ever! Highly recommended!
very good app...keep up the good work
Have not started yet but looks good
SO easy to use and makes customers feel comfortable after checkout! Great app.
Afterships return center make dealing with returns easy and fast! They take care of all the detail and make it convenient and easy to handle returns. Hands down the best returns app in shopify!
Great service and the app works well. You can use their templates, but also customise all sort of things.