AfterShip Returns & Exchanges

Nalinee was great. Resolved my issue. App can be a bit buggy but does the job. Customers seem happy with it.

Amazing service. Very informative and prompt answer.

Works great. Easy to use. Streamlines process. I would highly recommend to other businesses...big or small.

This Application works in principle, however there are issues with setting up multiple team members. I am still waiting for the Developers to help me resolve this.

Customer support is super quick with reply and steps are straight forward. Aditya was a great help and made the steps super simple.

I really like this app it helps my customers by a lot

Excelente app. It has been very usefull for my business to manage the returns and provide a good service to the clientes. I recommend it.

I used this app to create an RMA process for my shop. It was pretty easy to set up, especially with image size requirements listed on the set up page. One feature that was missing is the ability to preview the customized return page without submitting a test return. Also, for plans with limited returns, it would be good to be able to have test returns not count against the monthly total, not an issue for me at this moment since it is nearly the end of the month, but could cause issues for another shop.

Aditya is an amazing customer service agent. She went above and beyond. She was unbelievably patient and kind. She very quickly resolved my issue. AfterShip has always been easy to use and that is why we continue to use for our business.

Pros: Clear information, Easy to Complete, Visually appealing, link to order is very handy
Cons: Cannot search or filter by item or reason, cannot resent emails, cannot change status back if needed, cannot choose or change the resolution if the customer's is not accurate, cannot add tracking info right from our end, does not show approved/rejected date and time.