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Very great customer service! Help me set up my entire aftershock returns - very great help & highly recommend.
Moazzam was my consultant
I have been using this app for a couple years and they have just updated the integration with Shopify so as soon as a return is submitted to their portal (even credit or exchange request) the value of that order comes off your sales total. I have been in contact with the app to understand (unsuccessfully) how it all works as it's a nightmare for reporting. I have been emailing Ryanne for weeks who responds every 8 days. They havent been able to tell me what happens to the sale total when the return is later refunded to a credit (which we offer via a different app). I'm ready to move into a new returns app now the function and the service are both painful.
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced with our recent integration and our response times. Your concerns are definitely important to us.
We understand how critical accurate reporting is for your business, and we're sorry for any confusion regarding how returns impact your sales total. We're actively working to improve our communication and the functionality of the app.
Our team is trying to connect with you to help you at earliest. Please respond to their email.
Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
There was a small hiccup with AfterShip and their team was able to resolve this issue within minutes!
Aditya was extremely helpful and patient with me and went above and beyond with a Google Meet meeting to assist me in my time of need. I am very appreciative. Thank you Sir!
10 stars for the customer service reps named Moazzam. Very helpful and quick in providing resolution! Superb!
Aditya was very helpful with customer service. I had an issue getting an exchange to process. He helped sort through my settings and helped me understand how to fix the issue I was experiencing. As a store owner, things like this can get very frustrating. I'm glad the Aftership team was there for support.
Had an issue and Aditya Pundir was super helpful and got me all set within minutes. Thanks!
Customer support was very helpful in resolving my issue. Overall the product has performed very well.
Fast customer service provided by Karan. Thanks so much Great app with professional interface
Moazzam was so helpful with setting up the return and exchane questions that i have. Thank you.