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The app is not marking the actual orders as returned or being in process for return, and that causing a lot of problems for accounting and customer service!
The support is not working on the weekends and they need a very long time to fix anything!
be careful if you have a large number of transactions.
Thank you for your valuable feedback.
It is unfortunate to know that you did not have the best experience using our app.
Be rest assured that your issue has already been forwarded to the development team and we will try our best to resolve it as a priority.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@returnscenter.com.
Regards,
Team Returns Center
Looks great but Its been a headache to add it to my homepage and there's no way to contact the developers. Shame seems great.
Dear customer,
Thank you for your review. To add your returns page to your store, you can simply copy your returns page URL, which is ".returnscenter.com", and then paste this to your store website by:
- In your return policy page, add a text string, e.g. "visit returns center" and add the link;
- in your store theme footer section, put the the link in your website footer.
Hope this will help! Thanks
Update 7/27: They closed our shipping account before even contacting us in regards to a false chargeback. We are still able to use the account but can not approve existing return request from our customers.
Great service with great customer service. We started using Aftership Returns this year after using Aftership Order Tracking for a while. We do not get a lot of return request but it has made it easier for our customer to request returns. This app allows our customer to choose what type of return they want (Return for refund, store credit, exchange, replacement) and makes it easier for us to issue the type of refund they want without any additional step. Issues store credit, refund, exchange and replacement can be done directly on the app with a couple clicks. We highly recommend it to anyone businesses that accepts returns.
I really need this pop up window to go away so that is why I'm writing a review. But for some reason it won't let me submit it!
Dear customer,
Thanks for your review. Sorry that the pop up window bothers you. We have closed that. :)
Liked it before the mandatory switch and sign up to something different. This version will no longer be available after April 30th.
It is confusing and not easy to set up. I you have someone who understands all the steps you have to take to get this running in the background, then it will be easy. But for a new person setting up their shop, its not east to get running.
Hello,
We are committed to helping you. One of our team members will reach out to you in order to help.
Regards,
Mukul Saxena
Okay App with very minimal options to customize the process, furthermore for larger ventures there are a lot of smaller costs that are added on top
Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing this matter to our attention.
We value all customer feedback as it helps us identify areas where we can improve our services. We do understand that you are looking for the customization on the Returns page and we have already forwarded your requirement to the development team.
One of our experts will be sending you an email in order to get this sorted for you.
In the meantime, if you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us at support@aftership.com
Regards,
Team AfterShip
The app seems to be good. I've just tried couple of test orders and still waiting to see how it works when live.
I've had previously an issue setting up the app and paying for SSL but after a discussion with support it has been sorted.
The supper helped me to set custom domain and everything so now I hope it makes our exchange and return process faster and smooth for us and our customers.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we always aim to deliver a great experience. We are disappointed to know that our service did not meet your expectations. For the SSL charge not being visible, We have shared the feedback with our developers, Also, please note that Cloudflare charges us for SSL, and for that reason, we have a charge to enable the SSL on the return page.
We have shared some more details with you over the email, Kindly go through the email and let us know if that works for you.
Looking forward to hearing back from you.
Regards,
Shahvaz
Returns Center
It is very good for a basic returns application.And it is free as well.The thing is that I haven't had any returns yet to know what it is like.
They can only use Postmen App to print labels, but Postmen App cannot solve a courier account issue within two weeks.
Thank you for your valuable feedback.
It is unfortunate to know that you did not have the best experience using our app.
Be rest assured that your issue will be dealt with with utmost priority.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@returnscenter.com.
Regards,
Nitish Kumar
Team Returns Center