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I was happy I can customize the return apps. User friendly and lots of features. Awesome customer service!
I really like this app it helps my customers by a lot
I attempted to set this up to replace Return Magic since they're shutting down. After four days of work and endless error messages later I gave up. The basic user experience (I'm talking log-ins that sent me on loops back to the app store) was a Kafkaesque nightmare. The support team was less equipped to solve the issue than I was. I'm a pretty technically savvy person and this would be impossible for someone who isn't.
Thank you for your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we are committed to providing the best support at all times. We are assigning a support executive to check and resolve your concern. Please check your inbox, as you will be contacted via email shortly.
We regret the inconvenience caused to you.
Regards,
Shahvaz Ali
Team Returns Center
I am rating this a 1 star pending a reply to my emails from the app developer. Have sent two emails over the past 6 days and not a single reply. The banner at the top of my app keeps begging for feedback, so here it is. When can someone assist me and reply to my emails?
EXCELLENT APP VERY SIMPLE AND USEFUL I RECOMMEND IT
Very fast customer service, my issue was answered and resolved jn a timely and efficient manner. Your plans are extremely affordable aswell!
A very necessary app. The amount of money this saves by letting customers know the that order is out for delivery and delivered pays for it self. Because customers respond right away if the did not receive, Giving you and them a chance to locate it. The other money saving issue it it cuts down on the customer service request asking when is the order going to be delivered. I have used for years now with out any problems, Customers always responds to my questions. We use this on http://www.skincarebysuzie.com
This app has some great features, but after two weeks and numerous support chats and even zoom meetings, the app is plagued with errors.
The support is great, but the constant pleading for a review on various platforms is annoying.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. We have gone through the conversation and we fixed the issue you had, however, we are improvising our application to avoid any errors
However, one of our support team members sent you an email to fix this for you. We are looking forward to hearing you on email.
Regards,
Team AfterShip Returns Center
Every time we try to approve a return it says network error. We would like to be able to automatically approve all returns.
Hi there, thank you for your review.
To enable automatic return approval, you can go to Settings > Returns methods, and turn on "auto approve". You can also set zones or routing rules.
Hope this would help. Thanks.
I need to contact someone who help me with the app because i don't know how to use it. Please contact me, thanks