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I have never regretted installing an app more than Aftership Returns. I tried to save some money by not going with Loop and it has been a huge mistake. The amount of time I've spent managing this buggy platform has been much more than the money saved. The exchange for other items feature is not working at all! it's charging customers full price for the exchange order instead of applying the value of the return to their new order. I am now in customer support hell and will likely lose these repeat customers.
Thank you for sharing your feedback with us.
We sincerely apologize for the experience you had. This is not the kind of experience we aim to provide to our users.
We understand that you are not satisfied with the exchange feature of our app, which has negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations.
As a response, we are assigning dedicated support to your AfterShip Returns account. Please check your inbox, as you will be contacted via email shortly.
Please trust that we work very hard to make our app user-friendly and to provide a great support experience.
Regards,
Team AfterShip
AfterShip for Shopify is a game-changer! With its top-notch features, tracking orders becomes a breeze. Plus, their exceptional service ensures any issues are swiftly resolved. Highly recommended!
They fixed a billing issue pretty quickly!
Great service, easy set up, very clear.
Good support over chat.
Support was great, thank you for helping me resolve my issue.
Good service
very helpful
I am not a customer yet, but the support was wonderful. Aditya was very knowledgeable and helpful, and everything I needed was explained clearly to me.
Great returns app! Gets the job done and pretty quick and easy to setup.