AfterShip Returns , 리뷰 2,243개

전체 평점
4.7
평점 수준당 개수
  • 평점의 79%가 별 5개입니다
  • 평점의 11%가 별 4개입니다
  • 평점의 3%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 6%가 별 1개입니다
2023년 12월 13일

Greatest app

WearBless
덴마크
앱 사용 기간 대략 14시간
답글 AfterShip & Automizely개 2023년 12월 14일

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet your expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

2023년 8월 15일

Very very thorough returns app, so it definitely takes time to get set up. Some of it wasn't fully self-explanatory so I utilized the chat feature which was clutch since someone got onto a screen sharing google meeting with me instantly to answer all ny open questions.

BandaBeau
미국
앱 사용 기간 대략 4시간
답글 AfterShip & Automizely개 2023년 8월 17일

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

2023년 7월 25일

A little bit difficult to navigate but the support team are right on hand to assist! They answer very quickly and efficiently.

From.angie
아랍에미리트
앱 사용 기간 대략 2시간
답글 AfterShip & Automizely개 2023년 7월 26일

Thank you for your valuable feedback. I am sorry for the trouble you faced while navigating and also I am glad our customer support team helped you with that.

We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you.

Regards,
Team Returns Center

2018년 1월 6일

Very simply to install and set up, very useful app & easy to use from a customers perspective.
Would be great to have the ability to attach pre-paid return labels as well as different email response options for customers who have changed their minds vs faulty items.

Manchesterstockxchange
영국
앱 사용 기간 거의 6년
2020년 10월 21일에 편집됨

Would be 5 stars if they have the option to add notes for staff-only to read. Sometimes customers put through a request and then change/add a special request but no way to track this between staff

ELIYA THE LABEL
오스트레일리아
앱 사용 기간 거의 5년
답글 AfterShip & Automizely개 2020년 10월 21일

Thank you for sharing your valuable feedback.
We do keep track of the requests by our users and we will make it more feasible.
Do let us know if you have any suggestions for us.

You can always use the chat option on your Returns center account if you need any assistance.
We are available 24X7.

Kind regards,
Nitesh

2020년 9월 29일

I don't have lots of returns, but when I do, I need the process to be easy. and fast, and to keep my inventory accurate. AfterShip allows me to connect to Postmen, where I can buy a shipping label and send it to my customer automatically. It saves times and headaches! I just wish the clients could select the exchange items on any plans. I am on the free plan and this is not possible. F For me this is a feature that should come with a returns app since when customers exchange items, they actually need to exchange it with something else. Having very few returns, it does not make sens for me to upgrade to a higher plan yet.

Clothes & Roads
캐나다
앱 사용 기간 거의 5년
2023년 9월 26일에 편집됨

Update on sept 2034
Tech support is quick to respond, Moazzam helped immediately with my request.
Still happy with the app.
----
I have to amend my previous review. With tech support, we've figured out that returns notifications (to the merchant) are sent out only if "manual approval" is selected. In "automatic approval" at the moment the merchant doesn't get any email. I've requested to change this app rule, so they'll hopefully change it in the upcoming months, this way merchants will get an email about a filed return regardless of the approval process.
Other than this i'm happy with the app, it's easy to set up and works as described!

--- --- ---
We need to get alerts when customers file a return. It's crazy this is not possible with the app.
Too busy to check it daily, we should be noticed/flagged when someone files a return.
When are you including this feature?
This the only major complaint.

NGNM - No Gods No Masters ® Cycling
이탈리아
앱 사용 기간 거의 5년
답글 AfterShip & Automizely개 2023년 9월 27일

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

2019년 12월 3일

Excelente app. It has been very usefull for my business to manage the returns and provide a good service to the clientes. I recommend it.

Cklass.shop
멕시코
앱 사용 기간 거의 4년
2022년 10월 26일에 편집됨

After going back and forth with customer support they have agreed to push my case with the developers about an issue with their mobile version of the returns system. There was an issue where on some mobile devices and the latest IOS safari browsers the "Next" button was not appearing and or disappearing leaving our customers unable to make a return. This meant our time was spent completing returns for our customers. At first they were unable to help even after I proved there was an issue by providing video proof of the problem. Now they have agreed to show the developers and to do something about it. I'm bumping them up to 4 stars as they ultimately decided to do something about the issue and the system is actually pretty good. I'm leaving a star off as its a pain in the A** to get them to actually help you.

American Blues
미국
앱 사용 기간 3년 초과
답글 AfterShip & Automizely개 2022년 10월 20일

First, please accept our apology for the experience you had.

It is unfortunate to know that you didn't have the best experience using our app and facing an issue with the return button via mobile. However, this is not the experience we want to provide to our users.

We work really hard to make our app user-friendly and provide a great support experience. One of our support advisors will contact you via email in order to understand your concern.

I regret the inconvenience caused to you.

Regards,
Team Returns Center

2020년 4월 15일

Very easy to use and makes the best impression of the ones we tested. Happy so far. Would be very helpful to have Swedish language added.

Dietz.se
스웨덴
앱 사용 기간 3년 초과