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This app is fantastic to have more control over returns from our customers - would be great if the app could have the returns period from the date the order was shipped (rather than the order date) as we have preorder items available on our site. It would also be great if you could group domestic and international customers - as we have different returns period for each group.
Thank you for your valuable feedback. I'll make sure this gets added to our roadmap and soon you get to hear the good news.
We have not received any actual returns yet, but wanted to write a review about the app in general for now (will update after we experience a return). Really like how we can customize, it looks great! And the support is awesome if you need any assistance!
Thanks for sharing your valuable feedback.
I am glad to know that you are exploring our app and I am sure you will find it useful. We are open to any suggestions. Please let us know if you have any suggestion that makes your experience with us worth a 5-star rating.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@returnscenter.com
Regards,
Neelima Aggarwal
Team Returns Center
App works as advertised. mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmsssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss
The DNS changes are certainly not straight forward but eventually got it sorted. I have nothing more to add just filling up the 100 word minimum
Have switched over from Return magic. It is similar, but i believe it works better from the customer side. we are still working out some little issues as we are new to it. ive had to ask customer support for help a few times, but they always answer very quickly, and have helped my issues. 5 star once i figure it all out.
Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support.
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: support@returnscenter.com
We will do our best to make sure your experience with us is worth a 5-star rating
Regards,
Team Returns Center
This app is very helpful.
The setup is a little bit difficult, maybe tutorials would be great.
it would be even better if we could chose another language (french).
Very easy return management. However the only downside is, it's a little difficult to customize the return page with our store's return policy and you can only access customer service through email and they take about 24hrs + to respond. We ended up having to use our own developer to and alter the code which isn't very user friendly.
Solution plutôt bien mais trop restrictive et quelques bugs de fonctionnement parfois. vvvvvvvvvvvvvvv
Merci pour vos précieux commentaires.
Je suis désolé pour le désagrément que vous avez eu avec l’application étant restrictive et ayant quelques bugs. Nous sommes ouverts aux suggestions. Il est toujours agréable de comprendre les exigences de nos utilisateurs afin que nous puissions répondre à leurs attentes et offrir une expérience engageante.
Si vous avez besoin d’aide avec l’application, n’hésitez pas à nous contacter. Notre « équipe d’assistance » est disponible 24h/24 et 7h/7 pour vous aider. Vous pouvez toujours nous contacter via l’option de chat en direct disponible sur votre compte ou nous envoyer un e-mail à:
support@returnscenter.com
Nous ferons de notre mieux pour nous assurer que votre expérience avec nous vaut une note de 5 étoiles
Cordialement,
Rupam
Centre de retours d’équipe
I would like to be able to set rules for allowing a return from the date the item actually ships or arrives, not the order date. They also need to allow larger size pictures for the headers. Overall, great app.
Good and easy to use app to manage returns. Tried it for a few months now and im very happy with their app.
We are incredibly grateful that you took the time out to leave us a review.