AfterShip Returns & Exchanges

Going well - I really wanted to offer free shipping returns for customers that could self generate them - but that is not possible on my plan $59 a month - but we can offer variant swaps like shoe size swap for example, customers can generate their own labels, returns are approved automatically, and we offer a 15% store credit bump when customer opts in for that in regards to returns instance -

Arun was very patient and explained the process clearly. They were also very understanding of a mishap regarding the service request at the beginning on my end. Overall great experience.

Your It guy saved the day. After a few text chats and a phone call we are back in business. Thank you for the help and making it work!

Shivam è stato di grande aiuto!

Abhishek is the GOAT of customer service. We needed to retrieve some information from a record that has been archived, and he provided quick and efficient support. Kudos.

Shivam was amazing and very attentive.

I had an extremely frustrating experience with AfterShip Returns and honestly regret wasting so much time setting it up.

As a Shopify business owner, I spent HOURS configuring their return portal, workflows, customer messaging, replacement flows, uploads, and policies — only to discover that one of the most basic and essential return workflow features was locked behind a more expensive plan.

Our business simply wanted to approve replacements without forcing customers to return low-value items. This is a completely normal workflow for modern ecommerce businesses. Instead, the system keeps showing customers return shipping instructions and “items you need to return,” which creates confusion and a terrible customer experience.

What makes this worse is:

• Slow customer support responses
• Being passed between multiple agents
• Generic copy-paste replies
• Wasting time explaining the same issue repeatedly
• Basic functionality hidden behind higher pricing tiers

The most disappointing part is that this wasn’t some advanced enterprise feature. It was a simple operational requirement that many Shopify stores would reasonably expect to have access to.

After spending hours onboarding and customizing everything, they eventually told me the feature required upgrading to a more expensive Pro plan just to allow “keep the item” returns/replacements.

So basically:

1. Spend hours setting everything up
2. Discover critical workflow limitations later
3. Pay more money to unlock practical functionality

This feels incredibly misleading from a merchant perspective.

The support team kept apologizing, but apologies don’t give businesses back their wasted time. The overall experience felt designed to push users into higher-tier plans after they are already invested in the setup process.

If you’re considering AfterShip Returns for a serious ecommerce operation, I strongly recommend testing EVERY workflow limitation first before committing time to setup.

For us, this was a huge waste of time, energy, and effort.

To your reply -> thanks for offering printer less returns with Green returns for extra 40 USD a month - completely worth it . Next time do let people know how to use the printerless returns with the green return option

Certaines fonctionnalités sont payantes en extra. Le service à la clientèle est attentif.

HORRIBLE EXPERIENCE!

Website shows different pricing every time you reload the page. They claim the setup process is 30 minutes, but there are so many bugs along the way that require support, that the process actually takes hours. And once you finally get it setup, you realize that the lower pricing tiers completely fail at making returns automated (ex: won't auto-select shipping carriers, so returns fail because the one shipping option that it'll let you choose won't work with every return.)

Once you tell support that you're fed up and want to leave, they offer discounts to keep you. But then when you accept the discount to try the upgrade, they change their mind about the discount that they offered and try to make you pay more.

This entire process has been deceptive and frustrating. Bait and switch at every turn.

Look elsewhere for your returns app needs. This one ain't the one.

We have been using Aftership for years howvere, features needed for reports that used to be offered have been put behind upgraded paywalls. Additionally, the app will sometimes not load at all and will need to be restarted multiple times.

Customer service does respond fairly quickly.