AfterShip Returns & Exchanges , 2 289 recenzji
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Według oceny
I used this app to help me organize and keep track of my returns. It does great for offering prepaid labels but I wish it would allow me to change a status, like when a customer has already asked for a refund to original payment but would like to change it to a store credit.
1. Would be good if this was linked to original order so shows on order page as returned.
2. Could do with a manual returns page so a return can be set up by seller for customer (So customer service can do it if customer phones up)
Apart from that pretty good app
Hi there. Thank you for bringing this to our notice. I'll forward your request to our developers.
Very convenient. Makes the whole process of returns much more streamlined and efficient. Also great from a data collection perspective.
Good tool. Will receive 5 stars when I'm able to edit the canned email being sent right before sending it. I need to be able to quickly include the link to the shipping return label generated through Amazon.
Good customer service. They respond immediately. The interface is also pretty simple to use and friendly.
Hola buenas tardes. Muchas gracias por su aplicación, es útil para el cliente y de gran ayuda para el administrador de la tienda.
Nice App.
Always room for improvement.
Keep the updates coming.
Many customers have reported that return notifications don't work, plus limited customizations, limited accounts, and the worst customer service and support ever.
First, please accept my apology for the experience you had.
It is unfortunate to know that you didn't have the best experience using our app and wished for the features to be more flexible. However, this is not the experience we want to provide to our users.
We work really hard to make our app user friendly and provide a great support experience. One of our support advisors will contact you via email in order to understand your concern. Kindly reply to the email and we will surely get all your issues resolved and make you a happy customer!
I regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Returns Center
nice app would be nice if you guys include or make another option for terms & conditions.
I appreciate the quick help from customer service. So far I like the user friendliness of AfterShip Returns Center.
Thanks for your kind words.
Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.
Also, we will do our best to make sure your experience with us is worth a 5-star rating
Regards,
Riyaz
Team Returns Center