AfterShip Returns & Exchanges , 2 286 recenzji
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I am amazed by the speed of the support response provided by AfterShip Returns Center. Sanjeet solved my problem in less than thirty seconds. Looking for a custom returns page? Check them out! 10/10
Clunky use of 3 separate interfaces to setup: App, website, aftership account, needs to be streamlined. Absolutely needs to put notes in the order timeline with updates, pending return, authorized, etc. wouldn't be as big a deal if it were more easily accessible from the same window, but since the app functions using 3 different interfaces it creates more work and more switching between windows. Need to be able to manually create an RMA from main page for customer that call in, seems like a super easy/obvious function to include.
Update: you have to additionally install Aftership tracking in order for the returns system to be functional. Everything will stay in the approved until you get it at the door. The only way to track them is to individually copy and paste the tracking numbers. The system is set to only really work with their other tracking app which will track all of your orders not just returns. Which means for us another $100 a month on top of the cost of this app for it to be functional. Highly discourage you getting into their app system.
Thank you for your suggestions. We will consider your advice and continue improving our app. Stay tuned!
Unfortunately the app can't translate properly to danish. It has some large translation issues. Otherwise it works great, but we can't use it because of the translation issues.
Thank you for taking the time to write the review.
We are sorry to hear that you didn't find the translation correct. I would like to inform you that we are picking the transliteration from Google translator.
We've already started working hard to correct the translations and once it will be done, we'll update you too.
Regards,
The Returns Center Team
I JUST LOVE IT!!!!!!
www.berriesanddots.com
Thank you so much for this app.
App would have been perfect if they didn't expect you to be a Shopify plus merchant ($2000 a month on Shopify) just to issue a store credit to the customer. NOT SMALL BUSINESS FRIENDLY.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Tushar Jolly
Team AfterShip
Awesome App! Very simple setup and configuration. Not returns yet but did run some tests and it appears to work well! Will update after a real return.
Aside from being FREE, this is really an awesome App for an e-commerce store like us www.periwinkle-online.com. Hassle free installations and very useful for an event which needs customers to return items professionally. Highly recommended and rated. Thanks AfterShip for this..kudos!
I use this for my online business and its absolutely perfect!!! I couldn't imagine how such useful and powerful app could be FREE. Highly recommended!
Great app , strongly recomend it !! Really helpfull on the return part !