AfterShip Returns & Exchanges

Customer service was a big help setting up the system. I am excited I found this company I needed to customize and make my returns seamless, I am excited to use this program in my store.

Very prompt and friendly service. Ankush was very helpful and addressed my queries in a timely manner.

Amazing app! It gives sooo much confidence to my customers! A must have for every e-commerce

As we offer a 30-day returns policy we get quite a few returns which can get messy to try and handle. Returns Center by AfterShip streamlines this process with an easy to set up, professional back end to manage each return. We're very happy with the app!

After getting set-up on Aftership returns the support is great, every question has been answered and it's extremely quick! Integrated instantly.

AfterShip Return is a complete and very flexible app. We can give professional, quick and seamless refunds to our valued customers. We really appreciate the possibility to add our own return reasons and fees to match our existing invoicing system and refund policy. As well, we translated the reasons, the notifications and the return page so the customer has a similar experience as in our physical locations. The technical support team is absolutely great, fast, patient and comforting.

They have hidden charges. It doesn't mention in the pricing but they require $5 for each user. So, if you have 3 workers handling the returns, you'll have to play $15 extra etc.. This not mentioned anywhere in the pricing, This is deceptive and frankly unethical. They could have made this clear in the pricing.

Provides a great for what can be a difficult process. I look forward to using this in my store. It is much better than the returns protocol I was going to use.

Very simple app. Could do with being prettier and more intuitive. Also I'm amazed it doesn't allow you 'the store owner' to manually create a return (on behalf of your customer) that may be outside of your normal return parameters. For example, lets say you've sent your customer their order but for whatever reason it's been delayed / lost etc and by the time the customer gets the item the return deadline you have selected (say 14 days) has passed and she want to return it for another size. Well, neither they not you can do this !!!! without amending the settings globally to accommodate! You would think the Master user would not be tied by any restriction on creating a return but they are!! Small point but a pain in the backside every time you have to change.

This is a good app to have however for someone new to e-commerce it can be confusing and there's no options to chat with anyone if you need help.