Recenzje (2 415)

Ogólna ocena
4,7
Liczba recenzji z daną oceną
  • 80% ocen to oceny z 5 gwiazdkami
  • 11% ocen to oceny z 4 gwiazdkami
  • 3% ocen to oceny z 3 gwiazdkami
  • 1% ocen to oceny z 2 gwiazdkami
  • 6% ocen to oceny z 1 gwiazdkami
29 wrzesień 2020

I don't have lots of returns, but when I do, I need the process to be easy. and fast, and to keep my inventory accurate. AfterShip allows me to connect to Postmen, where I can buy a shipping label and send it to my customer automatically. It saves times and headaches! I just wish the clients could select the exchange items on any plans. I am on the free plan and this is not possible. F For me this is a feature that should come with a returns app since when customers exchange items, they actually need to exchange it with something else. Having very few returns, it does not make sens for me to upgrade to a higher plan yet.

Clothes & Roads
Kanada
Prawie 5 lat korzystania z aplikacji
Edytowano 26 wrzesień 2023

Update on sept 2034
Tech support is quick to respond, Moazzam helped immediately with my request.
Still happy with the app.
----
I have to amend my previous review. With tech support, we've figured out that returns notifications (to the merchant) are sent out only if "manual approval" is selected. In "automatic approval" at the moment the merchant doesn't get any email. I've requested to change this app rule, so they'll hopefully change it in the upcoming months, this way merchants will get an email about a filed return regardless of the approval process.
Other than this i'm happy with the app, it's easy to set up and works as described!

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We need to get alerts when customers file a return. It's crazy this is not possible with the app.
Too busy to check it daily, we should be noticed/flagged when someone files a return.
When are you including this feature?
This the only major complaint.

NGNM - No Gods No Masters ® Cycling
Włochy
Prawie 5 lat korzystania z aplikacji
AfterShip odpowiedział(a) 27 wrzesień 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

22 kwiecień 2020

It looks simple, easy set up and friendly experience for customers, I'll try the 14-days free trial and see how it works.

VZlush
Stany Zjednoczone
Ponad 4 lata korzystania z aplikacji
17 wrzesień 2020

Nice App, unfortunately, automatic return labels aren't possible in EU... Big bummer for us. Hopefully, you guys get on it soon.

Lobster US
Holandia
Około 4 lata korzystania z aplikacji
Edytowano 24 luty 2021

When it's working it works, but unfortunately, I have had several issues. Fortunately, there is always someone available to chat and assist you if you need help. They are very quick to respond and have graciously helped me resolve some major issues I was having with the Postmen account. Hard to set up! Have to download several apps to get it all working together and instructions are vague.

Feather 4 Arrow
Stany Zjednoczone
Około 4 lata korzystania z aplikacji
AfterShip odpowiedział(a) 28 sierpień 2020

Thanks for the review but surely some misunderstanding is there.
Please help us understand this, we've sent you an email please help us schedule a screenshare call to fix any challenge you are facing.

4 sierpień 2023

Nalinee was great. Resolved my issue. App can be a bit buggy but does the job. Customers seem happy with it.

Curvy Beach
Stany Zjednoczone
Prawie 4 lata korzystania z aplikacji
AfterShip odpowiedział(a) 6 sierpień 2023

Thank you for your valuable feedback and also I am glad our customer support team helped you with that.

We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you.

18 wrzesień 2020

I really like this app it helps my customers by a lot

Fitversal
Stany Zjednoczone
Prawie 4 lata korzystania z aplikacji
3 grudzień 2019

Excelente app. It has been very usefull for my business to manage the returns and provide a good service to the clientes. I recommend it.

Cklass.shop
Meksyk
Prawie 4 lata korzystania z aplikacji
28 wrzesień 2020

I used this app to create an RMA process for my shop. It was pretty easy to set up, especially with image size requirements listed on the set up page. One feature that was missing is the ability to preview the customized return page without submitting a test return. Also, for plans with limited returns, it would be good to be able to have test returns not count against the monthly total, not an issue for me at this moment since it is nearly the end of the month, but could cause issues for another shop.

Carvers Ridge
Stany Zjednoczone
Prawie 4 lata korzystania z aplikacji
2 lipiec 2021

First day, and it seems like a good fit. Easy to set up, impeccable customer service. Some functions that are missing, but totally a good solution.

Packraftnorge.no
Norwegia
Ponad 3 lata korzystania z aplikacji
AfterShip odpowiedział(a) 2 lipiec 2021

Thank you for your valuable feedback.

We are pleased to know that you liked our app.

Please let us know if you have any suggestions for us. We are really eager to know how we can provide you the best customer support and have a smoother experience while using the app.

We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at support@returnscenter.com

Regards,
Rupam
Team ReturnsCenter