Recenzje (2 396)

Ogólna ocena
4,7
Liczba recenzji z daną oceną
  • 80% ocen to oceny z 5 gwiazdkami
  • 11% ocen to oceny z 4 gwiazdkami
  • 3% ocen to oceny z 3 gwiazdkami
  • 1% ocen to oceny z 2 gwiazdkami
  • 6% ocen to oceny z 1 gwiazdkami
2 grudzień 2021

Customer support is very quick to answer any questions you have! Sanjeet was very helpful with answering all the questions I had before opening up my store!

Joy Dreamers
Stany Zjednoczone
Około 2 godziny korzystania z aplikacji
AfterShip odpowiedział(a) 2 grudzień 2021

Thank you for your valuable feedback. We are happy to know that you liked our app and our customer service was up to your expectations.

We are open to suggestions if you have any. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at:

support@returnscenter.com

We will do our best to make sure your experience with us is worth a 5-star rating

Regards,
Shahvaz
Team Returns Center

23 wrzesień 2021

The Customer Service is good. But the integration is not that user friendly. I wish this can be incorporated into the account page.

PixaPodHome
Stany Zjednoczone
Około godziny korzystania z aplikacji
AfterShip odpowiedział(a) 24 wrzesień 2021

Thank you for your valuable feedback.

One of our support team members will get in touch with you over the email to get the Returns Center incorporated with the user's account.

Also, we are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at support@returnscenter.com

Regards,
Shahvaz
Team Returns Center

14 listopad 2022

Maozzam was really helpful in resolving the questions that I had around set up. The portal has all the functionality that I need and has worked really well for me so far

Sl'eau
Wielka Brytania
Około godziny korzystania z aplikacji
AfterShip odpowiedział(a) 14 listopad 2022

Thank you for your valuable feedback and also I am glad our customer support team helped you with that.

We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you.

Regards,
Team Returns Center

24 luty 2021

Really simple to set up and fast responses on support. Setting up across 3 channels our site took less than an hour.

Maharishi USA
Wielka Brytania
4 minuty korzystania z aplikacji
2 wrzesień 2021

Terrible customer service, the chat support is a joke. A simple request turned into what felt like hours of just "Allow me one moment", and then a different rep (avatar picture changed) just shows up with no warning, and just keeps repeating the same thing, "Allow me one moment". I actually don't know how long this brain dead simple request would have taken because I simply closed the chat window after like 45 minutes of waiting, and canceled my account. Don't have time for this.

Self Align
Stany Zjednoczone
Około godziny korzystania z aplikacji
AfterShip odpowiedział(a) 2 wrzesień 2021

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.

We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.

We regret the inconvenience caused to you.

Regards,
Neelima Aggarwal
Team Returns Center

10 sierpień 2022

Not free and free options disappear as you click through the app. Free went to $1,200 / year and I was told through the chat they "just adjusted prices".

CCA Lions
Stany Zjednoczone
Około godziny korzystania z aplikacji
AfterShip odpowiedział(a) 10 sierpień 2022

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.

Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Neha Karadi
Team AfterShip

25 wrzesień 2020

I just installed, and I think it neatly matches my store. Easy installation process and setup. I hope this will make returns easier for my store.

Crown Jewels
Kanada
39 minut korzystania z aplikacji
18 wrzesień 2017

Great application. Works well. The auto sync is every 3 hours.

Trendyhoodie
Stany Zjednoczone
2 minuty korzystania z aplikacji
7 kwiecień 2020

So far so good. I think the app is important to provibe faster customer service. What i dont like it that starting from may a so called 'membership' needs to get paid 10 dollar a month per member.

Dresses Boutique
Holandia
Około godziny korzystania z aplikacji
4 wrzesień 2017

Very good application.Has taken my store to the next level.Makes it way easier for the customers to track the shipment.great Job!

Trendoholics
Zjednoczone Emiraty Arabskie
2 minuty korzystania z aplikacji