Avaliações (2.414)

Classificação geral
4,7
Número por nível de avaliação
  • 80% das avaliações são de 5 estrelas
  • 11% das avaliações são de 4 estrelas
  • 3% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 6% das avaliações são de 1 estrelas
13 de janeiro de 2025

A great way to manage returns all in one place.

Muse Boutique
Nova Zelândia
Quase 4 anos usando o app
14 de novembro de 2024

The app has streamlined our return process, making it effortless for us and our customers. The user-friendly interface and automation options are a huge time-saver. Highly recommend!
Thanks :)

Nothing Fits But
Coreia do Sul
Mais de 2 anos usando o app
27 de dezembro de 2024

Great customer service every time:) Easy to work with!

Disciple Threads
Estados Unidos
Mais de 1 ano usando o app
5 de fevereiro de 2025

Good, not great. There are some UX issues that make it occasionally buggy but the CS team is always very responsive and helpful.

Anji Mountain
Estados Unidos
Mais de 3 anos usando o app
AfterShip deixou uma resposta 6 de fevereiro de 2025

Thank you for your valuable feedback.

We're delighted to hear that you had a good experience with our customer support.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

23 de janeiro de 2025

Solved our issue quickly and efficiently!

Waggo
Estados Unidos
Mais de 2 anos usando o app
13 de dezembro de 2024

Working with Moazzam was a pleasure. He was able to assist us with our request in a timely manner

Panama Jack®
Estados Unidos
Mais de 2 anos usando o app
22 de outubro de 2024

I have been using this app for a couple years and they have just updated the integration with Shopify so as soon as a return is submitted to their portal (even credit or exchange request) the value of that order comes off your sales total. I have been in contact with the app to understand (unsuccessfully) how it all works as it's a nightmare for reporting. I have been emailing Ryanne for weeks who responds every 8 days. They havent been able to tell me what happens to the sale total when the return is later refunded to a credit (which we offer via a different app). I'm ready to move into a new returns app now the function and the service are both painful.

A L E X A N D R A
Austrália
Mais de 4 anos usando o app
AfterShip deixou uma resposta 23 de outubro de 2024

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced with our recent integration and our response times. Your concerns are definitely important to us.

We understand how critical accurate reporting is for your business, and we're sorry for any confusion regarding how returns impact your sales total. We're actively working to improve our communication and the functionality of the app.

Our team is trying to connect with you to help you at earliest. Please respond to their email.

Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

17 de outubro de 2024

There was a small hiccup with AfterShip and their team was able to resolve this issue within minutes!

Rancourt & Co.
Estados Unidos
Quase 4 anos usando o app
5 de dezembro de 2024

Very great customer service! Help me set up my entire aftershock returns - very great help & highly recommend.

Moazzam was my consultant

Kikiva Collection
Austrália
Aproximadamente 2 meses usando o app
27 de setembro de 2024

Aditya was very helpful with customer service. I had an issue getting an exchange to process. He helped sort through my settings and helped me understand how to fix the issue I was experiencing. As a store owner, things like this can get very frustrating. I'm glad the Aftership team was there for support.

Bailey's CBD
Estados Unidos
Quase 2 anos usando o app