AfterShip Returns & Exchanges

Seems like it should work. I created a mock return request and all seemed to work well. The reason I didn't give if the full 5 stars is I think they could improve it by adding an option for customers to submit a picture of a defect. That way the seller could make an immediate decision to refund or replace the item without the customer having to return a parcel and wait for it to arrive and be inspected before a decision is made.

If that option already exists, forgive my ignorance but I didn't see it in options.

Really easy and simple to setup and use! Support has been fantastic so far. Would like to see more customizable template options

So far it is working great. Run into errors with adding text on common return questions section

Simple and easy installation. Useful app, I would recommend it to others great service by Aftership!

Very easy app to work with. Simple workflow!
Would have loved to have a customization option for the email that are sent to customer.

Have been running this app for a couple weeks now. No issues, fairly streamlined. The only suggestion we have is to add an option for customs docs. All of our returns come back to Canada (From the US) and require custom documentation - would be helpful for the app to generate this or at least allow you to upload a second file for customs docs.

So far so good. But our customers keep sending the emails about "Add Tracking"-a page comes up with some errors, so they can't add a tracking number. Other than that, this app is absolutely convenient for both customer and us.

Moazzam was very helpful! Wonderful app but could still some updates. Looking forward to what they are able to do with their app.

I had issues setting the email verification up since we already had SendGrid verified with our domain. Support was able to walk me through the steps I needed to include the specific DNS CNAMES needed. They were then able to verify my domain on the backend. Great support.

I had trouble installing it, initially. I had to uninstall and reinstall and a couple days later it works. Overall, it is a very easy to use app. I have not had the chance to observe how it works on my store. However, I like the fact that this app takes care of the return process for my store.