AfterShip Returns & Exchanges

App is not working. Cannot look up any orders. Keeps giving error saying Wrong order number and email. No way to contact support from the app. What a waste!

We needed a returns portal features on our website. I installed the app as the reviews for the most part looked good. Straight away I tried to setup the postmen account with DPD, I had an error regarding a max character limit on ref 2, so I reached out to support. They first told me that the problem was on DPD's end and I needed to contact them. So I called DPD who confirmed this issue was with there app and that they are sending too many characters for the field ref 2. I contacted support again to explain and they said they are working on the fix. 3 days later I am still waiting for this fix, and so I reached out to support again and they have now confirmed that it will be another 4 days to fix. I would imagine they have no one using the DPD UK account with this app otherwise everyone would experience the same issue. If your expecting to install this app and set it up with DPD UK I would look elsewhere because the app is very buggy and will not display any labels. Look else where and find an alternative app for the same features. The support was always active and I was able to contact them easily enough, however I was just told that they are working on the issue.

Not able to adjust a rejected order that was rejected by mistake. This needs to be fixed in the app.

100 percent most of the 5 stars whose reviews are fake literary this is the most horrible app I have ever used because of these reasons 1- I requested a custom domain, and they charged me 120$ per year, and after two months, they changed the domain to a different store that is not owned.
2- I paid a subscription for one year, which was 185$; then, two times, they charged an amount 40$ for each transaction without any reason, and they uninstalled the app from my store. Rubbish service and big SPAAAAAM Update 7/Nov/2022
they ignored my emails, even the Shopify support email,s and they are not refunding the amount which they suppose to return back or giving any proof of refund. To everyone, please don't use this app its a horrible and cheating service.

So far, just trying to set things up. I had thought its one layer, but for a simple return you need:
Returns Center
After Ship
Postmen
Then a shipping center.

Postmen doesn’t connect well with any shipping center. Returns dont work when printing labels. Customer service is only email. Now 4 emails in and having to repeat the issue, and not having a solution out of the gate. Is there a way to expedite service? Help with sales? Just on trial mode, and having horrible luck getting everything to work.

Bad b:bbbbbbbbbbbbbbbbbdddddff

Customers are not able to access returns centre, I suspect due to no SSL cert. Zero help from support so far, just encouraged us to request a feature in the community.

I wouldn't get the application, because once you set it up the return page is shown as "not secure" for all your customers. So Customers are going to be afraid to use this page and will have doubts about your shop. If you contact the support regarding this issue, they want 120$ just for fixing this problem. So up to you if you want to invest in this.

Well, still testing the app. one thing i didn't like about the app, I was forced to write a review in order to utilize some of the app features.
I cannot see the "Analytics" Page if I don't post a review :/

I attempted to set this up to replace Return Magic since they're shutting down. After four days of work and endless error messages later I gave up. The basic user experience (I'm talking log-ins that sent me on loops back to the app store) was a Kafkaesque nightmare. The support team was less equipped to solve the issue than I was. I'm a pretty technically savvy person and this would be impossible for someone who isn't.