AfterShip Returns & Exchanges

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Thank you so much for this app.

This Application works in principle, however there are issues with setting up multiple team members. I am still waiting for the Developers to help me resolve this.

Awesome App! Very simple setup and configuration. Not returns yet but did run some tests and it appears to work well! Will update after a real return.

Our store has had this app for many years now. Lately, it has been nothing but a terrible experience. Everything has been set up and working fine but now it appears changes were made on the app and we were unable to generate labels. Biggest issue is the customer service, it is terrible. Despite being 24/7, the agents don't know what they are talking about. I have contacted support over 10 times, every agent is copying and pasting generic answers that have nothing to do with the issue. Completely unhelpful and clearly have a language barrier. Specifically the agent 'Moazzam' who does not know answers to any questions and directs our concern to the 'team' asking to update us over email, but we never receive an update. No credit cards can be added to shipper account as they all get rejected, we are told they have to be 'approved' by vendor... Agent cannot answer simple questions like where the payment for the label comes from. This has been an agonizing experience and I would stay away from this app and look elsewhere to save you the headache especially if you ship internationally.

Pros: Clear information, Easy to Complete, Visually appealing, link to order is very handy
Cons: Cannot search or filter by item or reason, cannot resent emails, cannot change status back if needed, cannot choose or change the resolution if the customer's is not accurate, cannot add tracking info right from our end, does not show approved/rejected date and time.

Aside from being FREE, this is really an awesome App for an e-commerce store like us www.periwinkle-online.com. Hassle free installations and very useful for an event which needs customers to return items professionally. Highly recommended and rated. Thanks AfterShip for this..kudos!

So far the app seems to be working great! My only complaint is that when I try and preview the emails that are going to customers (this is an option in the app) it comes up blank. I have reached out to the support center @ AfterShip, but have not yet received any response....So I'm giving them 3 stars.

App works as advertised. mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmsssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss

That is great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!