AfterShip Returns & Exchanges

Update 11/23: It was briefly fixed when it allowed me to update payment but started treating me like a stranger this morning. It behaves like I've never signed up even though I've presumably paid for the next month. I have a backlog of return requests that I can't access. My customers are angry and I feel humiliated. Support is severely lacking. It looks like this whole issue started around the same time they rolled out a bunch of updates to the app. Could someone please fix my issue???

Original post: We used this app just fine for a couple of months until my credit card needed updating. When I enter the app, it prompts me to select a plan which is all fine. When I consent to the charges I get declined and informed that I need to update my payment. When I click the update payment link, it circles me back to select a plan. There is nowhere to update my payment info. I've tried explaining this to support and they would rather assume I'm an idiot that simply can't navigate their website. I've been trying to get help from support for a week now and maybe there's a language barrier? I simply would like to update my account... make a payment and resume the service. Can someone help me resume active customer status please? I have many annoyed customers right now.

noch am Testen, jetzt schwer zu sagen. An sich würde ich viel meh gerne CUstomizen. Ich hoffe das kann man noch

Returns Center by AfterShip is on our list of "must-have apps" whenever we launch a new store. Keeping our customers informed of their deliveries increases customer satisfaction and reduces customer service times. Therefore, it's easy to see why we love it so much!

I'm still trying to get this app to work with my store. Sent a request for help and am not sure what I'm missing. Happy to give a better review once it works.

The app is good, but takes a lot of time to load. Is there anything you can do to help me with that?

Thanks

I use this app to handle my store's returns. It works very well. I wish the free plan would be expanded to at least 20 returns

the representative helped me with my problem fast so useful. I cant speak for everyone but anytime i have a problem I will be writing them.

Excellent app! Great options and ease of use.

Highly recommended!! Easy to follow and setup. Takes many burdens off your shoulders in creating your own system and handling returns. Thanks!!

The support is one of the worst I've seen so far for a Shopify app. They seem to not be able to understand my questions. The 3 stars are for the interfaces. It looks prettier than another app that I was considering. As far as capabilities, it's just ok. I still have to do a lot of work on my end, but at least it makes the return process easier for my customers.