AfterShip Returns & Exchanges

Great app. it's amazing this application is free.

Aditya was amazing! I had a couple questions and she was able to help me very quickly and kindly :) Thanks!

The return workflow is professional . Easy to intall and setup this app.

Super cool
Easy to setup
Easy to use
No myths
But only one thing if it could have done the order cancelation too that will be great

Haven't used app in action much yet, but the customer support is great! very fast to respond and can walk you through anything you need. very much appreciated

Only had this app installed for a couple of days so, just been setting it up, not actually processed any returns as yet and thus can't comment on that side of things.

What I can say is that I've not noticed a lot of problems that some other users have reported. I found it fairly easy to set up, as easy as anything new. You are not forced to use their Postmen app as some others have said, you only need this if you want to automatically print returns labels but you can get around this by manually issuing them by whatever method you currently use. The returns site is secure, click on the returns page and you can check out it's details, there is no extra to pay for this. There is an extra charge for returns made over your plan allowance but, it's just $0.50 not $2 as someone else has said. And yes, you do get a nag to leave a review but, it's no problem, you get it on eBay all the time so just get on with it, leave a review and move on - simple. Fortunately, Iv'not had to reach out for assistance so can not comment on Customer Support either.

In conclusion, would like to give 5 stars but, as I haven't tried it all yet, that 5th star is going to be reserved - for now. if like us though, you hopefully only have a handful of returns each month, then the Free plan is perfect and even has features that a competing app doesnt't unlock until you pay $99 per month! Go on, give it a try.

This app helped out a lot with my business start up and was very manageable, I'm still figuring out how I like it though

I used this app to help me organize and keep track of my returns. It does great for offering prepaid labels but I wish it would allow me to change a status, like when a customer has already asked for a refund to original payment but would like to change it to a store credit.

Very convenient. Makes the whole process of returns much more streamlined and efficient. Also great from a data collection perspective.

This app does exactly what it is supposed to do. GREAT app comes highly recommended.