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As always another great experience. Fantastic staff!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I don't enjoy the postmens integration please offer more options like pirateship. Postmens charges $20 as a hold instead of charging separately per label. please give us more options of flexibility
Hi Blak Yué Candle Co,
Thank you so much for taking the time to right the review.
We are sorry to hear that you didn't have the best experience using Postmen Integration and wished for the features to be more flexible.
But, here's some good news we would like to share with you.
1. We are adding more carriers with discounted pricing to the Postmen platform. Stay tuned!
2. $20 top-up is done to avoid calling your credit card multiple times.
We hope these upcoming features will meet your expectations of greater flexibility to suit your business needs.
Should you wish not to use this, write to us at support@postmen.com and we can arrange a refund.
Excellent app & support team I highly recommend their tools to all shopify store owners. The tool has greatly reduced emails from customers and everything can be easily managed in the dashboard.
This is a user-friendly software
The application really facilitates possible returns for our clients, the operation is simple and effective.
The technical support is incredible, they have solved each of the doubts that I have had in the installation and customization process, in minutes.
100% recommendable
Customer service help was awesome! I highly reccomend this app. it easy to use and the instructions are easy to follow.
Quick and painless. No hassle I made a request and was answered quickly on chat. It took about 3 minutes in total.
It's been 5 days now i've been trying to get support. All I ever get is, "Please allow me to check", "Our team is checking the issue at our end ...." days and days have gone by and it's literally the same response. We've had to hack our way around dealing with exchange requests for this app, and the issue seems beyond the scope of the dev team considering they have told me that "the issue is a bit complicated". It's literally been 5 days, and I'm following up twice a day. One of the chat support told me the issue should be resolve in 4-6 hours, that was 3 days ago. Still no word, still no resolution.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We are actively working on your concern please be assured.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Nitish Batra
Team AfterShip
Perfect App. Returns Center makes the life of every shop owner significantly easier. It saves you time and makes an online shop complete.
I like using this app. Its really easy to use and has cut down the work i have to do when handling returns.