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It's been 5 days now i've been trying to get support. All I ever get is, "Please allow me to check", "Our team is checking the issue at our end ...." days and days have gone by and it's literally the same response. We've had to hack our way around dealing with exchange requests for this app, and the issue seems beyond the scope of the dev team considering they have told me that "the issue is a bit complicated". It's literally been 5 days, and I'm following up twice a day. One of the chat support told me the issue should be resolve in 4-6 hours, that was 3 days ago. Still no word, still no resolution.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We are actively working on your concern please be assured.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Nitish Batra
Team AfterShip
The customer service aspect is wonderful! I had questions & they answered immediately also using pictures to help!
Be aware that if you need to upgrade to the next plan they direct you to uninstall and reinstall the app then you have to redo all your settings, why would they do that? Isn't it common that websites grow and you upgrade to the next plan? Every other app has a simple one button or so click to upgrade they make it easy for their customers.
I messaged the customer service asking them to upgrade me, they sent me links to disconnect, followed the process it does not work in fact after I disconnect the app and go back the connection back, clearly this app has a bug. In speaking with our Merchant Success Manager @ ShopifyPlus she stated that uninstalling and reinstalling an app for upgrade she has not heard of.
Please note that I received an email they would screen share with us at 1pm today, they never sent us the link, we are now 3 days of not being able to create & send return labels for our customers. I sent another time to support. So disappointed in this app. I have worked on many shopify sites with many apps and this is the first time I have had this type of an experience.
Like the person that posted Dec 12, 2019 I am wondering if the reviews for this app are accurate.
Please accept our humble apology, could you please join us on a screen share call? We will resolve the issue on the call itself.
Kindly check your email inbox. Please reply to it and we will connect immediately.
I like using this app. Its really easy to use and has cut down the work i have to do when handling returns.
Too early to tell as I don't have any returns yet. I use aftership happily so we thought we would try this product, too. I will let you know when we have had time to test it a bit more.
Sure. Please take your time and try the product. Let us know if you face any issues.
Such great features and such a great customer support team. I am loving this user-friendly app so far!!
Whilst trying to set this app up, I had questions and the cutomer service chat was really helpful. They explained everything I needed to know and made the whole experience easy.
Thank you for your kind words.
Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.
Regards,
Riyaz
ReturnsCenter Team
customer service helped me complete my task : ) I used the help chat and I was able to receive the help that I needed
Excellent customer service and clear explanation of the application – this was extremely helpful. Thank you, Nalinee!
This person who developed this either greedy or just plain stupid for thinking people will pay him $40 USD each month for 20 returns. Atleast he is not getting the money from us. It cost $500 USD to develop some thing similar for life time coding that you own.
It's greed and highway robbery for this price. You should charge us per return and not $40 for 20 returns.. What if I had 3 returns in a month?
Stay away completely from this company including there aftership which useless as hell
PREVIOUS REVIEW WHEN IT WAS FREE
Not bad.. But people please remember this is in beta and once beta is done we will be charged.. check out the pricing..
As long this app is free my 5 star review stays up, the second we have to pay i'm removing it down to 1 star and delete it..
www.socheap.ca
*** DO NOT FORGET TO DELETE THE PRIVATE APP YOU SET UP WITH THEM ***