AfterShip Returns & Exchanges , 2.299 avaliações
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Be aware they are still charging after you remove the app from your Shopify Store. They ask you to close every single acces of your staff.. closing the service is not enough. I can not imagine if you have so many staff.. And they are not responding basically SCAM.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
You are our valued user and we are committed to provide the best support at all times. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as you will be contacted via email shortly.
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Returns Centre
Is it just us or the customer support just doesn't exist with this app? Thankfully we found out how bad the support is whilst trialing. Deleting it and never looking this way again.
Hello,
Please accept my apology for the experience you had. However, this is not the experience we want to provide to our users.
We work really hard to make our app user friendly and provide a great support experience.
One of the specialists will reach out on priority in order to assist you.
Regards,
Sumit
I cannot translate the fields myself. :( My language isn't in the selections on the languages menu .
Great onboarding service! Do not hesitate to use the chat option the dashboard and they are very responsive. Good job. A+++
Really nice app for a better overview. Made the work with all returnes a lot easier for us and the customers!
I used this app to make returns portal for my site. It works really well and the support team is so helpful!!
App was easy to use but would be better if I could add the find order section to my own web page like the tracking button.
I am amazed by the speed of the support response provided by AfterShip Returns Center. Sanjeet solved my problem in less than thirty seconds. Looking for a custom returns page? Check them out! 10/10
Unfortunately the app can't translate properly to danish. It has some large translation issues. Otherwise it works great, but we can't use it because of the translation issues.
Thank you for taking the time to write the review.
We are sorry to hear that you didn't find the translation correct. I would like to inform you that we are picking the transliteration from Google translator.
We've already started working hard to correct the translations and once it will be done, we'll update you too.
Regards,
The Returns Center Team
We are a start up store and found this app and the immediate customer assistance to be quite valuable! Thank you for putting customers first!