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responsive support by Moazzam and the team, high level of returns routing customization and automation. Would love to have more customization of the returns portal aesthetic, but still happy with the experience overall.
Thanks for your valuable feedback. We are pleased to know that you are happy with our services.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Just downloaded the app but seems easy to use and exactly what we need so far. Extremely quick response from customer service!
100 percent most of the 5 stars whose reviews are fake literary this is the most horrible app I have ever used because of these reasons 1- I requested a custom domain, and they charged me 120$ per year, and after two months, they changed the domain to a different store that is not owned.
2- I paid a subscription for one year, which was 185$; then, two times, they charged an amount 40$ for each transaction without any reason, and they uninstalled the app from my store. Rubbish service and big SPAAAAAM Update 7/Nov/2022
they ignored my emails, even the Shopify support email,s and they are not refunding the amount which they suppose to return back or giving any proof of refund. To everyone, please don't use this app its a horrible and cheating service.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times.
I would like to inform you that the refund was processed and we don't have the confirmation receipt however, Shopify will provide you the invoice credit in the next billing cycle. Along with that $120 was refunded to your original payment method.
If you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us support@aftership.com
Regards,
Team Returns Center
I think I have found the best return management app, AfterShip Returns Centre help me save a lot of hassle by providing the best return experience to my customers
Well designed and intuitive. Lots of work arounds to allow customization of the set up. Recommended.
Returns center customer service was very helpful, responded within a minute & quickly resolved my issue!
Solicité una extensión de la prueba gratuita a 14 días para probar mejor el app y lo aprobaron inmediatamente.
Truly exceptional customer service! He hopped on a zoom call with me to do a screenshare to explain setting up my account. So helpful. Five stars.
Saves me a lot of time and hassle. I would really like it if your app combined the functionality of an Exchange product app as well.
I can't say enough good things about the "Aftership Returns" app, and the exceptional support I received from Moazzam just took it to another level!
While I haven't been actively using the app, it's reassuring to see that it remains functional and effective. It speaks to the app's stability and commitment to providing a consistent service.