AfterShip Returns & Exchanges

Highly recommended the app. perfect and super quick! Customer service helped me out directly. very happy with the service ;)

We had the free version of the app for the longest time (about 2 years), and the free version had the ability to allow customers to request a refund so many days after the package was delivered to the customer. Today, we get an email from a customer saying they wanted to exchange a pair of shoes for another size, but they could not because the returns center portal said that the order is not within our return policy even though the package was delivered 2 days ago and was well within the return policy. I messaged the Aftership support team about this, and they replied saying they decided to switch my return policy settings to exclude refund requests so many days after the customer has placed the order - not when the package has been delivered without telling us at all that they switched the abilities of the free plan recently. So here we are, unable to process a refund because the app itself switched our settings. The reason? Because they wanted to paywall the feature and make you download their substandard Aftership tracking app as well. Now, that simple free setting of allowing a person to request a refund after so many days of delivery has been paywalled to a feature exclusively found in the Premium Plan of Aftership at a $239 USD a month and forces you to have the Aftership tracking app installed. The repercussions? Negative store reviews directed towards our business and negative word of mouth. This app is not worth your time nor effort as their staff is incompetent - clearly demonstrated with mediocre responses such as "we understand" and "sorry for the inconvenience". Obviously, this app does not comprehend the concept of delivery times. You cannot have a store operate with a refund setting that initiates directly after the customer has ordered the product, as you cannot predict how long that product is going to take to get to their residence. Some packages take days to be delivered and some take weeks depending on the customer's location. Our advice for a return center is to look elsewhere, unless you want to pay $239 USD a month for an essential refund setting.

I like this app. It makes it very easy to request a return/exchange. They are very helpful in the "chat" feature, and they take their time answering all of your questions.

Liked what I saw of the trial, though there were some initial hiccups with setup. Excellent and thorough customer service to work around the hiccup - recommended!

Good

Little bir easy to set up, but works perfectly.

Another point, the support service is kinda slow. Must improve it!

I use this app for managing my returns. It is easy to set up, and the support is great. Totally recommended

These app is exactly what i look for and working well! Also their customer service is very good and helpful. I could make a return page on my website well :)

This app works like a charm. Easy to setup, customisable and a very good tool.

Love the simplicity, easy to use of this app. The Support team is always there for us when we have questions!
Strongly recommend this App

Super easy to use and install perfect support, .......................................thanks Manish