AfterShip Returns & Exchanges

Customer support is very helpful and fast with responding. The app also works very well and speeds up the returns process.

This was just what we needed when we were trying to figure out how to make returns a streamlined and seamless process. So glad we installed AfterShip!

I'm still figuring out how it works step-by-step and feels not that difficult to do so far. Obviously, the support chat service is awesome. The response was fast and good.

I have not yet used the app, but the customer service is quick and efficient! Thank you for your help Nitish.

Really good app but not available in French so unfortunately I can't use it at all while I already use the regular Aftership order tracking app...
Will change my rating when I will able to use it and test it.

Worst customer support ever.
They are not able to answer simple questions. Furthermore,
they are not able to answer all questions.

Additionally, they are sending out random wrong emails to our customers even though the email notifications are not ENABLED!!!

We pay a shit load of money for this app for an overwhelming bad service as well as not working automation.

We are in the search of a new tool.
I can only recommend to not use it. In my 6 month with this app I hadn't any good experience.

Before I forget. The "HTML" Email is not able to process main styling. That means that if you design an Email in an HTML Builder you have to go manually into the code to fix the email.

i used this app it was asome also costumer service very happyfull thank you guys i did great job @@@

Highly recommended the app. perfect and super quick! Customer service helped me out directly. very happy with the service ;)

We had the free version of the app for the longest time (about 2 years), and the free version had the ability to allow customers to request a refund so many days after the package was delivered to the customer. Today, we get an email from a customer saying they wanted to exchange a pair of shoes for another size, but they could not because the returns center portal said that the order is not within our return policy even though the package was delivered 2 days ago and was well within the return policy. I messaged the Aftership support team about this, and they replied saying they decided to switch my return policy settings to exclude refund requests so many days after the customer has placed the order - not when the package has been delivered without telling us at all that they switched the abilities of the free plan recently. So here we are, unable to process a refund because the app itself switched our settings. The reason? Because they wanted to paywall the feature and make you download their substandard Aftership tracking app as well. Now, that simple free setting of allowing a person to request a refund after so many days of delivery has been paywalled to a feature exclusively found in the Premium Plan of Aftership at a $239 USD a month and forces you to have the Aftership tracking app installed. The repercussions? Negative store reviews directed towards our business and negative word of mouth. This app is not worth your time nor effort as their staff is incompetent - clearly demonstrated with mediocre responses such as "we understand" and "sorry for the inconvenience". Obviously, this app does not comprehend the concept of delivery times. You cannot have a store operate with a refund setting that initiates directly after the customer has ordered the product, as you cannot predict how long that product is going to take to get to their residence. Some packages take days to be delivered and some take weeks depending on the customer's location. Our advice for a return center is to look elsewhere, unless you want to pay $239 USD a month for an essential refund setting.

I like this app. It makes it very easy to request a return/exchange. They are very helpful in the "chat" feature, and they take their time answering all of your questions.