Avaliações (2.322)

Classificação geral
4,7
Número por nível de avaliação
  • 79% das avaliações são de 5 estrelas
  • 11% das avaliações são de 4 estrelas
  • 3% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 6% das avaliações são de 1 estrelas
24 de abril de 2018

it is crazy, they offered free now too much monthly fees, not worth at all..going to uninstall now.

Flex N Flex
Estados Unidos
8 meses usando o app
7 de abril de 2018

I was in love with this app but sadly they are discontinuing this one and make you pay a lot for a new one which is worse and more complicated. Very disappointing. I will look for another app

A F Jewelry
Estados Unidos
8 meses usando o app
Data de edição: 23 de novembro de 2019

Update 11/23: It was briefly fixed when it allowed me to update payment but started treating me like a stranger this morning. It behaves like I've never signed up even though I've presumably paid for the next month. I have a backlog of return requests that I can't access. My customers are angry and I feel humiliated. Support is severely lacking. It looks like this whole issue started around the same time they rolled out a bunch of updates to the app. Could someone please fix my issue???

Original post: We used this app just fine for a couple of months until my credit card needed updating. When I enter the app, it prompts me to select a plan which is all fine. When I consent to the charges I get declined and informed that I need to update my payment. When I click the update payment link, it circles me back to select a plan. There is nowhere to update my payment info. I've tried explaining this to support and they would rather assume I'm an idiot that simply can't navigate their website. I've been trying to get help from support for a week now and maybe there's a language barrier? I simply would like to update my account... make a payment and resume the service. Can someone help me resume active customer status please? I have many annoyed customers right now.

Tulsa Body Jewelry
Estados Unidos
8 meses usando o app
Data de edição: 27 de abril de 2018

Now this app has gone upto $40 for 4-20 returns it doesnt make financial sense to keep it running in our store. such a shame as it had the basics for returns to be organised easily.

review Pre charge
easy to install and setup. makes returns a breeze for my customers and keeps them organinsed for me. its a win win.
thanks
www.petnpony.co.uk

Petnpony
Reino Unido
7 meses usando o app
21 de maio de 2021

Many customers have reported that return notifications don't work, plus limited customizations, limited accounts, and the worst customer service and support ever.

KAMPOS
Itália
6 meses usando o app
AfterShip & Automizely deixou uma resposta 21 de maio de 2021

First, please accept my apology for the experience you had.

It is unfortunate to know that you didn't have the best experience using our app and wished for the features to be more flexible. However, this is not the experience we want to provide to our users.

We work really hard to make our app user friendly and provide a great support experience. One of our support advisors will contact you via email in order to understand your concern. Kindly reply to the email and we will surely get all your issues resolved and make you a happy customer!

I regret the inconvenience caused to you.

Regards,
Neelima Aggarwal
Team Returns Center

Data de edição: 18 de abril de 2018

Was my favorite app until they decided to get rid of the FREE app and start charging $39 a month. I was planning to upgrade because it was so easy to use but trying to configure the new app was so complicated, I gave up and moving on. Would've been nice if they offered the FREE one or charge maybe $10 a month and I would've stayed on without having to reconfigure it. Very disappointed customer.

Qwerkytoys
Estados Unidos
6 meses usando o app
Data de edição: 10 de maio de 2023

The app UI is poorly designed and confusing with settings in unintuitive places. From the first day I installed the app and asked a couple of basic questions I was hassled for a review, which tells me why they have so many reviews as people are not sharing their genuine experience. The support is always available but they are poorly trained and don't explain their complex app properly. They do the bare minimum and don't look for a way to help solve your problem. We have multiple brands with different return locations. Unless we choose the premium plan (expensive plan) we cant update customers with customised notifications. And if we did want to set it up (on premium plan) its a complicated confusing mess to configure. And they showed no interest in supporting me to do it. I'll find a different app.

Spy Monkey Surveillance
Austrália
5 meses usando o app
Data de edição: 2 de maio de 2018

Was good, now the pricing is a joke. Uninstalled

Gift Moments
Reino Unido
5 meses usando o app
30 de abril de 2018

Great app , but new update is to much expensive :(
Uninstalling !

Martmg
Itália
5 meses usando o app
9 de abril de 2018

I really liked this app a lot, but now they want to start charging $40 a month just for basic. NOT WORTH IT for that price. I will have to now find a new app.

Green Core Naturals
Reino Unido
5 meses usando o app