AfterShip Returns & Exchanges

Been trying to set up today and support has been great. Always there when I need them and help has been easy to understand. thanks

The concept is good but it was preventing the Add to Cart button from being shown on my website.

Unfortunately, customer service was not helpful. I had to work around it by installing it on an older theme. She asked me to just reinstall it. Um no I'm not going to reinstall something that prevents people from shopping.

I would prefer however if it just worked on the current theme.

I used Aftership to help set up automated emails for my returns and they were so helpful. Very good for amateurs on a computer!

Le service client est très professionnel et rapide ! l'apps semble très complète et facile à utiliser,

Not user friendly and customer service is horrible. spent 2 hours building my page, just to not be able to save my progress and have to start over

Great support team and the app looks and works great. We are completely satisfied with our experience!

Excellent customer service and clear explanation of the application – this was extremely helpful. Thank you, Nalinee!

Great app so far. Free and makes the website feel professional. Love it. Thank you. Very easy to download install and customize myself. I am not a web programmer.

On a basic level its a great app - it makes a streamlined process for customers to process a return on their own.

However there are some missing key features that are lacking:
1. You cannot make custom emails. The ones they've written do not look professional and at times had poor grammar.
2. Not possible to process an exchange (maybe your customer got the wrong size, a faulty product, etc.)
3. You cannot create a set of custom parameters based on circumstances. For example you cannot specify how returns are handled for international purchases, purchases of items on sale, etc.
4. The it takes you to an outside page rather than allowing it to be done within your page.

Some main updates would make it a great app, as the integration was quite easy and straight forward to use.

RARR Sportswear
www.rarr.com

Nelinee
Super helpful, amazing customer service