AfterShip Returns & Exchanges , 2,281 รีวิว

I had a fantastic experience chatting with the Aftership representative. She provided prompt assistance and quickly resolved my issue. Her professionalism and helpfulness were greatly appreciated.

Easy to use, and helpful support. Got all of my questions answered and like that there's lots of customizations available. Thanks Deep for the help!

The app is good, but takes a lot of time to load. Is there anything you can do to help me with that?

Thanks

The app UI is poorly designed and confusing with settings in unintuitive places. From the first day I installed the app and asked a couple of basic questions I was hassled for a review, which tells me why they have so many reviews as people are not sharing their genuine experience. The support is always available but they are poorly trained and don't explain their complex app properly. They do the bare minimum and don't look for a way to help solve your problem. We have multiple brands with different return locations. Unless we choose the premium plan (expensive plan) we cant update customers with customised notifications. And if we did want to set it up (on premium plan) its a complicated confusing mess to configure. And they showed no interest in supporting me to do it. I'll find a different app.

Easy to Install and setup also it's FREE

Really easy set up, haven’t used it yet (thank goodness!).

This is a nice app. You have a working returns center ready to offer to your clients.

Fast customer service has a ton of great features, Samad from customer support was very fast and got everything resolved. The returns portal looks great!

This app makes the return process more professional and 10 times easier! Highly recommend this to any Shopify store.

great so far. would be even better with a 14 day trial. i can see the potential of organising and streamlining the returns process for customers.