AfterShip Returns & Exchanges , 2,281 รีวิว
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this is a very good app to choose when starting out with your website and the customer support was great
zeer goede klantendienst die je steeds op de meest onmogelijke momenten te woord staat en telkens een oplossing biedt.
The best app for my store , it's a very good app for the return on my website very very good. Thanks for all
The app works great and simplifies things a lot. We'd like to see being able to customize texts displayed on the returns page. Not only the language but also what the text says in some cases.
So far so good. Havent really hasd customers use the app which is a good thing because no one likes returns.
It's been 5 days now i've been trying to get support. All I ever get is, "Please allow me to check", "Our team is checking the issue at our end ...." days and days have gone by and it's literally the same response. We've had to hack our way around dealing with exchange requests for this app, and the issue seems beyond the scope of the dev team considering they have told me that "the issue is a bit complicated". It's literally been 5 days, and I'm following up twice a day. One of the chat support told me the issue should be resolve in 4-6 hours, that was 3 days ago. Still no word, still no resolution.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We are actively working on your concern please be assured.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Nitish Batra
Team AfterShip
I am just starting to use this app so I do not have a bunch of info yet, however I received excellent customer service from a gentleman by the name of Sumit in helping me make sure that I had things set up properly. He did a screen share meeting with me and helped me step by step. Thank you! I know how important it is to simplify the returns/exchanges process for customers, and I believe this app will help in doing just that.
The customer service is always really helpful! They always help us to solve our problems quickly, through the chat!
New to the app, so far so good. they extended my 7 day trial to 14 days which is pretty amazing. Live chat went smooth
They helped me put everything together step by step. Priyanka was wonderful in helping me! Thank you!