AfterShip Returns & Exchanges

I loved this service until they changed it and have ridiculous pricing starting at $40 . Wont be back

The app looks very nice and useful. I will try to turn it in french, if no I will have to delete the app

Very quick response. Helped me set up the return page on my website :) I recommend everyone, if you are looking for an app like this, go for the Aftership Returns app.

Nice customer service! thank you so much for the quick response! I'll try more to test the app. Thanks again!

Update 12/3/2019:
The developers reached out to me after this review to offer their support and apologize for the unhelpful responses I was getting. Since then, I have processed 10+ returns using their app and it has worked well. There are some feature changes I would like to see before I consider it a "5 star" app, but it's certainly functional and does it's core function very well.

I am updating this review to 4/5 stars and would gladly give it 5 if return shipments were easier to track (and had email alerts!!). It currently takes several page refreshes to see a shipping status from USPS and that's just not acceptable. There's nothing worse than a customer sending their return and it just sitting there without the shop owner getting alerted.

Original review:
So far the interface seems good but I'll only know later down the road when my store starts getting returns. This 2 star review is strictly due to the poor AfterShip customer support.

After I set up my account with aftership, I needed to go back in and change the return address (where my customers send their product back to) but I couldn't figure out how to go back and change this in the settings. I shot an email to AfterShip support and they kept copy/pasting the same response in their reply. "Hello, Please contact courier or shipper directly. AfterShip is only a shipment tracking platform. Here are some useful articles for you." And just so you guys know, I was very detailed in my emails about being the owner of a shopify store and even sent the emails from my support@ email address.

I eventually figured out how to change the address myself, but I wasted a whole week waiting for an actual response (that never came). Just the same copy/paste that had nothing to do with my question.

Hopefully everything works well once returns start coming in because this joke of a support will definitely not be there to help.

Great! Works like a charm. But don't understand why I need to write 100 characters before I can submit this...

really good support and really helpful. The platform is nice but not good translate in french, after you can do it yourself easely!

This is a great app! It is easy to use and works really well. I would definitely recommend it.

Super confusing app with waaay too much information to understand and set up. I installed for an hour and then gave up and asked for a refund which was like pulling teeth.

Great customer service, I talked with Panda and a few others (Neha, Nallnee) and they have been extremely helpful in resolving the issues during the setup process. They have gone out of their way to ensure that our returns work.