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Customer Service was available right away and was so helpful and took care of my request in just under 10 minutes!
Easy to use app that creates a seamless experience for the customer. Does a lot of the heavy lifting for you and automation (on paid plans). Very fast support and a great option for anyone running a Shopify store that wants a professional looking, capable returns process.
Installed the app recently but had issues with having multiple organisations and navigating the app as it's full of other apps that they run, it's very cluttered and full of links that are unrelated to Returns. Extremely annoying interface, gave up in the end trying to figure it all out and then spend 15 minutes trying to delete my data and account.
Not happy with this app, I don't recommend when there are other Returns apps that are simpler to use
Thank you for your Feedback.
It is unfortunate to know that you didn't have the best experience using our app regarding the interface of the application and the other features that we are providing to help our user enhance their business. We would be pleased to talk to you more about the error that you ate getting over a brief meeting.
Please don’t hesitate to contact us directly at support@aftership.com if you have any questions or suggestions. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have.
Regards,
Team Returns Center
Very very thorough returns app, so it definitely takes time to get set up. Some of it wasn't fully self-explanatory so I utilized the chat feature which was clutch since someone got onto a screen sharing google meeting with me instantly to answer all ny open questions.
Thanks for your valuable feedback. We are pleased to know that you are happy with our services.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
I think this is a good app, in terms of customer service. My customers will see its easy to make a return so they will be more likely to buy.
Great App! It was so easy to set up and customize! Makes my business run better.
So easy for customers to use. I would highly this app. Best part is, it's FREE.
I RECEIVED GREAT HELP THAT WAS QUICK AND INFORMATIONAL. HIGHLY RECOMMEND THIS APP. VERY USEFUL AND HELPFUL.
so far so good. easy to set up. great document. I wish I don't have to be forced to review when I choose free plan and haven't got time to test it out yet!
Amazing tool to improve the customer experience and very helpful customer service
What an amazing app, the after ship team has really outdone themselves this time! It's a must-have!