AfterShip Returns & Exchanges , 2,269 則評價

I would like to be able to set rules for allowing a return from the date the item actually ships or arrives, not the order date. They also need to allow larger size pictures for the headers. Overall, great app.

Sanjeet was incredibly helpful when answering my questions. Great tool and even better customer service!

Very useful and friendly app.. keep it up !

Good and easy to use app to manage returns. Tried it for a few months now and im very happy with their app.

It's been really helpful - and it looks really good! Great customer service doesn't hurt either.

K&E
www.twinningstore.com

We migrated to AfterShip Returns Center from Return Magic and the workflow is familiar when processing refunds. ASRC hits a similar price-to-features ratio with their essentials plan. There are some nickel and dime charges that are kinda annoying like having to pay extra for multiple users on the back end. The jump from essentials to pro is huge, and it's a bummer that they lock some basic features like app proxy behind the higher tier. You're forced to direct customers off your site to their portal. Want to love some of the automations like auto-receive and auto-refund once the package arrives but it's limited to giving full refunds only. We offset shipping costs for returns by charging a flat fee that gets processed when issuing the refund, and it has options to include that when manually processing things. If it did that with auto-refund, I'd give it 5 stars despite the other shortcomings. That'd save us a ton of time. I'd say set-up is medium difficulty, but not too bad. Maybe a half a day if you really dive into branding and customization and you've got a good bank of content to work with. Customer support was super responsive and helpful unless things start to get too technical. All in all. I think it's a good solution for us. We don't have a ton of volume for returns and exchanges, so the price is right for our needs. Having a portal with some automation definitely saves us time.

Customer support is friendly and does reply timely. Integration a bit messy at times. Smaller issues to upload images

I think its a great app that helps me to easily offer return options www.nguweedshirts.com

the app is well made. runs smooth and was very easy to install. i currently use aftership as well as returns center as it provides customer trust and that's vital if you want to be successful.

This app has absolutely revolutionized our returns process. Rather than going through the back and forth via email, this app streamlines the entire process. I've already recommended AfterShip Returns Center to other e-commerce companies that I know. Thank you!