評價 (2,395)

整體評分
4.7
各級評分數量
  • 80% 的評分為 5 顆星
  • 11% 的評分為 4 顆星
  • 3% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 6% 的評分為 1 顆星
2018年1月22日

Great App! Outstanding so Far!

Timber Time Usa
美國
使用應用程式 3個月
2021年11月24日

A great app! Ive always wanted to have a return page for my customers and this app made it seamless. Not to mention how fast and swift the customer service was. Highly recommend.

Be Royal
美國
使用應用程式 3個月
2022年2月16日

Really great customer service! Freaky fast response times on the chat! They are doing a great job. Keep up the good work AfterShip!

Onyx & Oak
美國
使用應用程式 3個月
編輯時間:2020年10月23日

Works well and has a simple process. A few areas of improvement are needed - it would be good to go direct from one state to another, like approved to refunded and skip the shipment received and other intermediate steps. Also the canned English needs a lot of work on both grammar and punctuation and not all can be user edited and thus is a little cringe worthy when people need to read it. UPDATE: A lot of great innovation has gone into this product. Still an issue with not being able to edit some language (US Spelling everywhere) but upgrading from 4 star to 5 nonetheless. 6 months use almost now. UPDATE 2: It keeps nagging you to leave a review. Review begging is not good form and is very crass. Despite having left a review already and closing/dismissing the review begging banner, it keeps coming back every day to beg you. Is this an app store or the fish markets? Now 2 star. Update #4. Stop nagging for a review!

Number 9 Fashion Studio
澳洲
使用應用程式 6年多
2018年1月12日

Great app really appreciate it

Fashionablemonk
美國
使用應用程式 3個月
2023年4月16日

So far so good. The customer service is great. Im not fully integrated with this app yet so more to come..

HERC'S Nutrition Canada
加拿大
使用應用程式 3個月
編輯時間:2023年9月26日

Update on sept 2034
Tech support is quick to respond, Moazzam helped immediately with my request.
Still happy with the app.
----
I have to amend my previous review. With tech support, we've figured out that returns notifications (to the merchant) are sent out only if "manual approval" is selected. In "automatic approval" at the moment the merchant doesn't get any email. I've requested to change this app rule, so they'll hopefully change it in the upcoming months, this way merchants will get an email about a filed return regardless of the approval process.
Other than this i'm happy with the app, it's easy to set up and works as described!

--- --- ---
We need to get alerts when customers file a return. It's crazy this is not possible with the app.
Too busy to check it daily, we should be noticed/flagged when someone files a return.
When are you including this feature?
This the only major complaint.

NGNM - No Gods No Masters ® Cycling
義大利
使用應用程式 接近5年
AfterShip 已回覆 2023年9月27日

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

2022年8月9日

I received a quick answer on how to change my View Full Policy. I was happy I got fast online support while I set up the app.

TheFusionArtandFashion
美國
使用應用程式 3個月
2017年8月9日

Looking good! I just opened my site and haven't used this service yet, but I tried it's usability and it seems work great!

Japanesecraftworks
日本
使用應用程式 3個月
2017年8月18日

I'm very happy with the services of Returns Center and the easy to use/user-friendly interface. They have been nothing but supportive from the day the that I first install and would happily recommend it to anyone who like things organized and neat.

Gamers Outfit
越南
使用應用程式 3個月