AfterShip Returns & Exchanges , 2,281 則評價
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Very helpful customer service and helped me solve my issue. Quick responses and made sure the problem got fixed in a timely manner.
Really helps speeding up the return-process and a real time-saver both for us and the customer. Only drawback is that it's not fully integrated into the website, but you can customize most of it to get an integrated feeling.
VIOLATES YOUR AND YOUR CUSTOMER'S PRIVACY LAWS. BEWARE - If you are using this app you are breaking US and EU laws. This app stores all you customers email data, as confirmed by their service rep (I dont know what other details). To verify this claim, you will see that even if you change the email associated with the order, the App will use the old email id from "their database" to verify the return. This is scary, shocking and should not be allowed by Shopify.
Thank you for your Feedback.
It is unfortunate to know that you didn't have the best experience using our app regarding create a return request after updated an email. For that we've shared the steps so that you can update the contact information in Shopify and it will be updated on Returns Center as well automatically .
Also, I would like to inform you that we are really concerned about security & privacy of our merchants and their customers. All data are stored on the cloud through Amazon Web Services and Google Cloud Platform only for few days.
We really work hard to make our app user-friendly and provide a great support experience. We are also waiting for your revert on an email for a quick fix of this issue.
Regards,
Team Returns Center
Great considering how new this is.
Seems to work reasonably well.
Fre suggestions to the developer team:
- we need more branding options
- it would be great to be able to modify and localize everything
- it would be great if we could attach an return shipping label in to the email sent to customer, as we now have to send an separate email with the label. Creates confusion for the customers and means extra work.
Absolutely great! Saves both us and our customers a lot of back and forth with emails. This solves all of that and our customers absolutely love it! No faults whatsoever. Highly Recommended.
Works well! Overall a good experience but can be updated a lil bit to make this best return app ;-)
So far so good! It can be confusing between this in another product they have sharing the same interface.
Moazzam helped me with an issue with shipping instructions and he was very helpful. Some details needs to be able to be changed easier than they are currently and shipping is one - it's so important, fishing around to find it is frustrating. Thanks Moazzam
Thank you for your valuable feedback. We are glad to know that you are happy with the customer service support.
We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you.
Regards,
Team Returns Center
This app is a great option if you want to automate the return process for customers! Would recommend
Excellent user friendly app. I haven't had a return yet however i really like the app!
thewildelves.com