AfterShip Returns & Exchanges

I have tried for a few weeks now to get the returns to work and many employees say they will help and don’t actually help. I’ve used this app for a year and unfortunately I will no longer use them for the horrible customer service and not being able to help and provide aSolution.

So far the app is easy to setup - in SOME ways - and the customer supposrt is initially very responsive... but then they take forEVER to answer questions, frequently do not understand the questions in the first place, frequently do not READ the questions properly, and need to send very simple requests such as "cancel my subscription" to another "team". Customer service requests go round and round and round and my experience has been extremely frustrating. Definitely considering looking for another option as soon as I can get one setup.

Great app easy to setup and use by the customers

Best option to help you manage your returns.
Customer service at AfterShip is also very insightful and helpful!

Very excited and glad I chose AfterShip for returns!

Pretty easy and makes it simple for small business owners not to worry about returns. I like the app a lot.

This app really helps with the customer's return process, the support team is super quick and helpful.

Great app, really easy to use and the support team have been very quick to reply to my emails. Compliments aftership app really well. Needs a few more features to be perfect, but I believe these are on the roadmap. Tim

Fast customer service reply. I do struggle a bit to find out how things work, but the great customer service always helps me

Love it! Super easy to use and looks great!

I really do like the app but the customer service isn't the best. I reached out for a question about my return window being 14 days (I had a customer submit a request well after her 14 days had past. - months) I was advised to refer to a screenshot of my return window. I wanted to know how this was possible. I never recvd a response. Only until I advised I would write a review.