AfterShip Returns & Exchanges , 2,286 則評價

Super excited to use the return feature offered by AfterShip. Superb customer service! Highly recommend...

This is an app no store should be without. Our store will always have this app installed and use to our best ability.

Very helpful demo, we are excited to start using the app and think it will really help our take our website to the next stage - thank you :)

Clunky use of 3 separate interfaces to setup: App, website, aftership account, needs to be streamlined. Absolutely needs to put notes in the order timeline with updates, pending return, authorized, etc. wouldn't be as big a deal if it were more easily accessible from the same window, but since the app functions using 3 different interfaces it creates more work and more switching between windows. Need to be able to manually create an RMA from main page for customer that call in, seems like a super easy/obvious function to include.
Update: you have to additionally install Aftership tracking in order for the returns system to be functional. Everything will stay in the approved until you get it at the door. The only way to track them is to individually copy and paste the tracking numbers. The system is set to only really work with their other tracking app which will track all of your orders not just returns. Which means for us another $100 a month on top of the cost of this app for it to be functional. Highly discourage you getting into their app system.

FREAKIN AWESOME! It is a powerful thing to be able to offer RETURNS right from my Shopify Store and it is so easy for the customer to use as well! Really cuts down your time on the phone or e-mailing customers back about issues! HIGHLY RECOMMEND!

I have only just started using this app, not sure what i think yet. But seems pretty good. Need a bit more time on it

Easy to set up for all channals

The app looks really good, but it should include diferent province options in some countries, it makes really difficult to charge acording to diferent cities, when the app don't recognice them in my country.

Amazing app! Does what it says. Very convenient, must have for every store!

We needed a returns portal features on our website. I installed the app as the reviews for the most part looked good. Straight away I tried to setup the postmen account with DPD, I had an error regarding a max character limit on ref 2, so I reached out to support. They first told me that the problem was on DPD's end and I needed to contact them. So I called DPD who confirmed this issue was with there app and that they are sending too many characters for the field ref 2. I contacted support again to explain and they said they are working on the fix. 3 days later I am still waiting for this fix, and so I reached out to support again and they have now confirmed that it will be another 4 days to fix. I would imagine they have no one using the DPD UK account with this app otherwise everyone would experience the same issue. If your expecting to install this app and set it up with DPD UK I would look elsewhere because the app is very buggy and will not display any labels. Look else where and find an alternative app for the same features. The support was always active and I was able to contact them easily enough, however I was just told that they are working on the issue.