AfterShip Returns & Exchanges

Working great so far, just started using the app and customer service was extremely helpful in getting us setup.

This is an App that we haven't used often but one that works well when it's needed

Bagus, Sangat rekomendasi user

Excellent customer service. Helped me throughout from setting up to creating my first return. Thank you

Good support from the team. Thank you so much for your time. It was helpful . the app is very interesting

It's ok, difficult to pay. I dont know where i can make the payment.
And I have to leave a review.

Setup is difficult. They promote to leave a review over setup which is frustrating. Will update after I figure this out.

App seems to be really buggy and their support team couldn't offer any help. For a few days, I was unable to log in. Once I finally could, I was unable to save my changes. I spent about a week trying to get troubleshooting feedback from the developers but they were unable to help. I sent them screenshots of the page that was experiencing issues and they told me they would need to set up a screenshare meeting. They would send over their availability and when I confirmed, that slot would be taken--this happened daily for a week. Once I finally nailed down a time with them and scheduled the meeting, they never attended and didn't reply to my email asking if the meeting had been canceled. It seemed really odd to me that they weren't able to troubleshoot the issue using the screenshots I had provided--most apps I have worked with in the past would request an account on our store so they could replicate and resolve the issue if screenshots didn't suffice. I finally had to uninstall the app because we were paying for an app we couldn't even use or receive assistance on.

Great app to easily manage your returns and take the pressure of customer service emails. Support is a tad slow and service operators change mid enquiry which is frustrating.

Great support team and the app works so well. We are completely satisfied with our experience! and also special thank to ayush from support team for helping me out.