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Update: I've been using this app for about a month now, have processed some returns, and it has significantly made my life easier. Returns are no longer a huge hassle, and it has cut my customer service email by almost 90%. If you're a small brand looking to simplify returns this is a fantastic option. Initial review:
Great UX/UI, really simple and easy to find everything. Returns page customization, matches my store design which is great. Looking forward to simplifying returns using this app. I had a few questions and Pawan answered them quickly. Also, the price is really affordable.
I had some trouble installing but service with installing has been great! Quick to respond and walked me through every step.
Thank you for your valuable feedback. I am sorry for the trouble you faced while install it and also I am glad our customer support team helped you with that.
We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you.
Regards,
Ankush Kumar
Team Returns Center
The is a great app that we use on multiple store, it make the return process simple and it comes with super responsive support. Full five stars!
Very nice customer service. They responded almost instantly! I was looking for a returns center for a long time and finally found a good one.
I am new to this app and quite impressed by the quality of service. The support team is amazing and resolve my questions instantly.
I'm starting to use this app, it work s very well. Support time is awesome. Thanks again for the quick response. I would have liked to put 10 stars
Great, and very quick customer service. Very friendly and supportive team. Would highly recommend AfterShip for simplifying international returns :)
Amazing app. Very easy to use. The refund ad exchange process is very good. Even the return form is fully customisable.
Good about this app:
1. have own subdomain URL for the return page
2. Absolutely free!
3. Easy to follow instructions for customer
4. Providing a link for return on shop gives customer more confidence when making a purchase decision.
Suggestion:
1. Provide a place for the customer to submit returning item shipment track number.
2. Good to have exchange instruction template.
The app looks great, with lots of great functionality including the ability for green returns, which is a massive USP. Love it