AfterShip Returns & Exchanges

The app is amazing! Samad was even better! I appreciate when someone is able to understand my issue clearly and get it fixed in the nick of time!

The app works BUT there is a bug in the system and the developers have yet to resolve it which is frustrating..Issue-customer submits return for approval- dashboard will show you have 0 pending returns to approve. You will only become aware that you have pending approvals if a) an irate customer calls you to ask why you haven't approved their return or b) you add "check the pending approvals folder for returns" to the long list of things you have to do to manage your business. Ridiculous- these notifications should be pushed automatically (which used to happen) please fix this!!

I was using Return Magic, but that app is being discontinued. I came across AfterShip Returns and thought I would try it out. I love it! It provides a great customer experience and a lot of flexibility for the store owner to have the return policies they want. I also really like how it is easy to manage returns - if a customer requests and exchange, they can select the product in the returns portal. Aftership will only show products that are in stock. When the return is received, one click will create a new order. With Return Magic, I had to manually duplicate the old order and add the product that the customer requested.

Nalinee was more than happy to help me with all my concerns as well as following up on certain details for me. She was prompt and easy to work with. Thank you Nalinee.

Sanjeet was incredibly helpful when answering my questions. Great tool and even better customer service!

Helped me setup everything and more! Also helped me fix my website with the actual link. Thank you!

Service was simple and good.;. helpful so far. The tool is a really useful for customers and we have not actually tested it yet but hopefully it will do what it says

Getting on a call was great and a faster experience to get any questions and issues resolved. So far so good!

So far the app is easy to setup - in SOME ways - and the customer supposrt is initially very responsive... but then they take forEVER to answer questions, frequently do not understand the questions in the first place, frequently do not READ the questions properly, and need to send very simple requests such as "cancel my subscription" to another "team". Customer service requests go round and round and round and my experience has been extremely frustrating. Definitely considering looking for another option as soon as I can get one setup.

Best option to help you manage your returns.
Customer service at AfterShip is also very insightful and helpful!

Very excited and glad I chose AfterShip for returns!