AfterShip Returns , 2,096 則評價

Update 7/27: They closed our shipping account before even contacting us in regards to a false chargeback. We are still able to use the account but can not approve existing return request from our customers.

Great service with great customer service. We started using Aftership Returns this year after using Aftership Order Tracking for a while. We do not get a lot of return request but it has made it easier for our customer to request returns. This app allows our customer to choose what type of return they want (Return for refund, store credit, exchange, replacement) and makes it easier for us to issue the type of refund they want without any additional step. Issues store credit, refund, exchange and replacement can be done directly on the app with a couple clicks. We highly recommend it to anyone businesses that accepts returns.

Signed up for a trial of AfterShip Returns. Their website and help docs indicate Royal Mail returns ARE possible but only after support chat is it made clear this is for Enterprise only. I have no idea why this isn't stated anywhere. Just a sentence would suffice. An afternoon wasted. Thanks folks!

The app is not marking the actual orders as returned or being in process for return, and that causing a lot of problems for accounting and customer service!
The support is not working on the weekends and they need a very long time to fix anything!
be careful if you have a large number of transactions.

This app has some great features, but after two weeks and numerous support chats and even zoom meetings, the app is plagued with errors.
The support is great, but the constant pleading for a review on various platforms is annoying.

So far the app is easy to setup - in SOME ways - and the customer supposrt is initially very responsive... but then they take forEVER to answer questions, frequently do not understand the questions in the first place, frequently do not READ the questions properly, and need to send very simple requests such as "cancel my subscription" to another "team". Customer service requests go round and round and round and my experience has been extremely frustrating. Definitely considering looking for another option as soon as I can get one setup.

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The app seems to be good. I've just tried couple of test orders and still waiting to see how it works when live.
I've had previously an issue setting up the app and paying for SSL but after a discussion with support it has been sorted.
The supper helped me to set custom domain and everything so now I hope it makes our exchange and return process faster and smooth for us and our customers.

This app does not really integrate within shopify website. Rather it redirects customer to external website. It should be completely integrated within shopify website. Due to this SEO also gets negatively impacted since customer leaves our website.

The app works BUT there is a bug in the system and the developers have yet to resolve it which is frustrating..Issue-customer submits return for approval- dashboard will show you have 0 pending returns to approve. You will only become aware that you have pending approvals if a) an irate customer calls you to ask why you haven't approved their return or b) you add "check the pending approvals folder for returns" to the long list of things you have to do to manage your business. Ridiculous- these notifications should be pushed automatically (which used to happen) please fix this!!

I can't setup the Hero image or create a custom return page URL. I have sent numerous emails and have not received any assistance. My 14 day trial is over and I will be looking for another app to install.