AfterShip Returns , 1,943 reviews
Please everyone be aware. They DO NOT HAVE "free plans". After you install the app, you won't be able to use it unless you subscribe for Free TRIAL. The basic plan starts at $11 per month.
No bueno.
Dear User,
Thanks for providing us the feedback, however, we would like to inform you that we do have the free plan available for AfterShip Returns.
We are assigning one of our support specialists to help you choose the free plan and for anything you may need help with the application and hope to resolve all of your issues.
If you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us support@aftership.com
Regards,
Team Returns
Aftership & Automizely are brilliant until you need support! I want to use a custom domain for my returns page and there's a button under the settings to contact support for DNS settings. Click the button, nothing happens. So I go to the left menu and down to "Help & Support". At the bottom of their support page is a "Chat with us" button. The link is simply "/#", so of course that button doesn't work. Click on "24/7 support" in their menu, nothing. Buttons that say "Email Us", not buttons at all, just text.... I ditched a bunch of other well-known apps to go with the Automizely/Aftership suite instead, keeping things simple. But this is one major red flag! These could be the best apps in the world, but if the customer service is non-existent....
Dear user,
We are so sorry if you feel that way. We apologize for the inconvenience that you’ve been facing lately.
We understand your frustration, as every little detail matters for your business. But we want to kindly remind you that the multi-membership could be the crux that causes your concern.
We're afraid that you could not find the option to contact us but it's easy to reach out to us and you can also write us at support@aftership.com. Our. support will assist you right after that. You can also log in to your admin account and initiate the chat with us easily. I am following up with you on this very closely and will fix your concern as soon as it can be.
Our support team has already reached out to you to help you set up quickly, so you can have your business running up well.
Customer support does not exist. I have tried for days to make contact with them via email and chat. I believe the chat is a robot, not a human. Keeps repeating itself over and over again. Email support just keeps replying back with an automated message that they are looking into it and will get back to me.
Tried to setup 4 Shopify sites, but I cannot get the label generator to work with my FedEx accounts. I do not recommend for anyone to use this company.
Thank you for sharing your feedback.
It is unfortunate to know that you didn't have the best experience with customer support and our app.
Your feedback has been registered for the customer support so that they can help you on priority.
Also, we've reviewed your concern with login & label generation. I would like to inform you that the login issue is already resolved and to fix the label generation concern we've escalated it to our Postmen development team and we will surely get back to you via chat and email once it will be fixed.
Rest, please be assured that you are our valued user, and we are committed to providing the best support at all times.
Please don’t hesitate to contact us directly at support@aftership.com if you have any questions or suggestions. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have.
Regards,
Team Returns Center
Installed the app recently but had issues with having multiple organisations and navigating the app as it's full of other apps that they run, it's very cluttered and full of links that are unrelated to Returns. Extremely annoying interface, gave up in the end trying to figure it all out and then spend 15 minutes trying to delete my data and account.
Not happy with this app, I don't recommend when there are other Returns apps that are simpler to use
Thank you for your Feedback.
It is unfortunate to know that you didn't have the best experience using our app regarding the interface of the application and the other features that we are providing to help our user enhance their business. We would be pleased to talk to you more about the error that you ate getting over a brief meeting.
Please don’t hesitate to contact us directly at support@aftership.com if you have any questions or suggestions. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have.
Regards,
Team Returns Center
I didn't feel the support system was very helpful. They seemed impatient with my questions. I also am disappointed that there is not a way to bundle your charges into one charge per month.
Thank you for your valuable feedback. I am sorry for the trouble you faced while installing it and also I am glad our customer support team helped you with that.
We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you.
Regards,
Team Returns Center
100 percent most of the 5 stars whose reviews are fake literary this is the most horrible app I have ever used because of these reasons 1- I requested a custom domain, and they charged me 120$ per year, and after two months, they changed the domain to a different store that is not owned.
2- I paid a subscription for one year, which was 185$; then, two times, they charged an amount 40$ for each transaction without any reason, and they uninstalled the app from my store. Rubbish service and big SPAAAAAM Update 7/Nov/2022
they ignored my emails, even the Shopify support email,s and they are not refunding the amount which they suppose to return back or giving any proof of refund. To everyone, please don't use this app its a horrible and cheating service.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times.
I would like to inform you that the refund was processed and we don't have the confirmation receipt however, Shopify will provide you the invoice credit in the next billing cycle. Along with that $120 was refunded to your original payment method.
If you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us support@aftership.com
Regards,
Team Returns Center
Waste of time installing unless you are prepared to pay for the Premium Plan. The return window can only be set to the order date instead of the delivery date, which makes this app pointless for the lower plans
We've sent you an email so that we can help you with your requirements and do our best with features you are looking for.
You can reach out to us anytime by chat and email as we are available by 24*7.
Regards,
Team AfterShip Returns Center
VIOLATES YOUR AND YOUR CUSTOMER'S PRIVACY LAWS. BEWARE - If you are using this app you are breaking US and EU laws. This app stores all you customers email data, as confirmed by their service rep (I dont know what other details). To verify this claim, you will see that even if you change the email associated with the order, the App will use the old email id from "their database" to verify the return. This is scary, shocking and should not be allowed by Shopify.
Thank you for your Feedback.
It is unfortunate to know that you didn't have the best experience using our app regarding create a return request after updated an email. For that we've shared the steps so that you can update the contact information in Shopify and it will be updated on Returns Center as well automatically .
Also, I would like to inform you that we are really concerned about security & privacy of our merchants and their customers. All data are stored on the cloud through Amazon Web Services and Google Cloud Platform only for few days.
We really work hard to make our app user-friendly and provide a great support experience. We are also waiting for your revert on an email for a quick fix of this issue.
Regards,
Team Returns Center
Not free and free options disappear as you click through the app. Free went to $1,200 / year and I was told through the chat they "just adjusted prices".
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Neha Karadi
Team AfterShip
We had the free version of the app for the longest time (about 2 years), and the free version had the ability to allow customers to request a refund so many days after the package was delivered to the customer. Today, we get an email from a customer saying they wanted to exchange a pair of shoes for another size, but they could not because the returns center portal said that the order is not within our return policy even though the package was delivered 2 days ago and was well within the return policy. I messaged the Aftership support team about this, and they replied saying they decided to switch my return policy settings to exclude refund requests so many days after the customer has placed the order - not when the package has been delivered without telling us at all that they switched the abilities of the free plan recently. So here we are, unable to process a refund because the app itself switched our settings. The reason? Because they wanted to paywall the feature and make you download their substandard Aftership tracking app as well. Now, that simple free setting of allowing a person to request a refund after so many days of delivery has been paywalled to a feature exclusively found in the Premium Plan of Aftership at a $239 USD a month and forces you to have the Aftership tracking app installed. The repercussions? Negative store reviews directed towards our business and negative word of mouth. This app is not worth your time nor effort as their staff is incompetent - clearly demonstrated with mediocre responses such as "we understand" and "sorry for the inconvenience". Obviously, this app does not comprehend the concept of delivery times. You cannot have a store operate with a refund setting that initiates directly after the customer has ordered the product, as you cannot predict how long that product is going to take to get to their residence. Some packages take days to be delivered and some take weeks depending on the customer's location. Our advice for a return center is to look elsewhere, unless you want to pay $239 USD a month for an essential refund setting.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times.
I would also like to inform you that we didn't make any changes for our existing users. As per investigation we found that your subscription was cancelled earlier due to card was declined and you resumed the services again recently as per new pricing plan and that's the reason you are not getting the feature to set the return window on the basis of Delivery Date.
However, one of our support team member sent you an email to fix this for you. We are looking forward to hear you on email.
Regards,
Ankush Kumar
Team AfterShip