AfterShip Returns , 2,260 reviews

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable features, intuitive interface, and seamless Shopify integration. It's praised for effectively tracking returns and enhancing the customer shopping experience. The app is suitable for businesses of all sizes due to its scalability and affordability. Many commend the customer service for its efficiency and quick response time. It's recommended for its seamless website integration and easy navigation.

November 9, 2017

Very easy to install and works well. Vilo.co.nz

Hervie
New Zealand
3 months using the app
December 17, 2022

zeer goede klantendienst die je steeds op de meest onmogelijke momenten te woord staat en telkens een oplossing biedt.

E-shock
Belgium
3 months using the app
June 14, 2021

The app works great and simplifies things a lot. We'd like to see being able to customize texts displayed on the returns page. Not only the language but also what the text says in some cases.

CHROMEKIDZ
Germany
3 months using the app
January 11, 2018

So far so good. Havent really hasd customers use the app which is a good thing because no one likes returns.

Archies Hardware 2
South Africa
3 months using the app
April 26, 2021

I am just starting to use this app so I do not have a bunch of info yet, however I received excellent customer service from a gentleman by the name of Sumit in helping me make sure that I had things set up properly. He did a screen share meeting with me and helped me step by step. Thank you! I know how important it is to simplify the returns/exchanges process for customers, and I believe this app will help in doing just that.

Midnight Cauldron
United States
3 months using the app
December 16, 2021

The customer service is always really helpful! They always help us to solve our problems quickly, through the chat!

Arctic Expedition
Canada
3 months using the app
April 22, 2021

New to the app, so far so good. they extended my 7 day trial to 14 days which is pretty amazing. Live chat went smooth

Made by DIONNE
United States
3 months using the app
November 27, 2021

They helped me put everything together step by step. Priyanka was wonderful in helping me! Thank you!

Pittie Clothing Co.
United States
3 months using the app
August 8, 2022

This app has features that greatly improve the customer returns process and makes it more seamless. The customizable front-end feature is also a great touch!

M.O.T
Nigeria
3 months using the app
Edited January 3, 2023

Ayushi provided excellent, charming and prompt service. I asked to redeem a free offer and they had it taken care of within minutes. 12/10!

your best life
United States
3 months using the app