AfterShip Returns , 2,243 reviews

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable return options and seamless Shopify integration. It's praised for simplifying shipment management and offering a professional customer experience. Despite requiring some setup time, many recommend it for streamlining the return process. The customer service team is also highly commended for their exceptional support.

March 15, 2024

awesome co. to work with very helpful answered all questions and willing to help anytime.

The Hearts Corner , LLC
United States
March 16, 2024

looks very helpful for our business!!

mobiledirectau
Australia
November 26, 2023

fastest customer services

Radiance Fashion
Malta
About 1 hour using the app
February 12, 2024

So far, so good. Fast customer support as well from Priyansh.

NPC Shop
United States
June 27, 2023

Attentive customer care and easy integration to automate the return process. Really happy with the app!

Aeptom
United States
10 months using the app
April 26, 2023

This is such a great app! It helped me a lot in processing and managing our returned orders plus we could easily check which returns are for refund or for replacement. Loved it!

Avery Row
United Kingdom
10 months using the app
Edited May 1, 2023

Aditya Kumar helped me verify my email domain and was very helpful.

This review is for my previous experience with someone else:
I just had my demo, it was very helpful and answered most of my questions. I think this app is user friendly (especially for first time store owners). They are working on enabling more features, like calculating estimated shipping costs for returns, which will be a huge plus for the future.

However, I will say my demo experience was a little off-putting. After my demo, I was asked to write a review for a discount (which I wrote honestly above). I was asked why I did not rate this app 5 stars and I simply explained it was because a feature that I was hoping to use is not available yet. He said ok and goodbye and I was no longer offered the discount.

somewear in between
United States
7 days using the app
AfterShip & Automizely replied April 26, 2023

Thank you so much for taking the time to write the review.

We are sorry to hear that you didn't have the best experience using the Returns Center application and the feature that you're looking for. However, we've taken your feedback and shared it with our product team to check the feasibility of this feature.

We are working hard to make it more user-friendly. One of our experts will be reaching out to you via email to understand more about the feature in detail and best assist you further.

Regards,
Team Returns Center

July 7, 2023

Got amazing help from Yogeshwaran C and Neha to fix something on my website. I couldn't have done without their help. They were very attentive and fast, and didn't stop until the problem was 100% solved!

Thank you!

Nolia Bae
United States
14 days using the app
November 2, 2023

Bon échange avec Priyansh, patient et pédagogue. Je vais essayer la période gratuite pour me faire la main.
Merci beaucoup

MAISON GABRIEL PARIS
France
2 days using the app
August 23, 2023

Great customer service! Super quick and responsive via chat! Setup can be a tad bit confusing because of all the different options and customizations, but their team is very helpful and of course its always great to be able to customize your settings!

Ellie
United States
5 days using the app