AfterShip Returns , 2,264 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its customizable features, intuitive interface, and seamless Shopify integration. It's praised for effectively tracking returns and enhancing the customer shopping experience. The app is suitable for businesses of all sizes due to its scalability and affordability. Many commend the customer service for its efficiency and quick response time. It's recommended for its seamless website integration and easy navigation.
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The app UI is poorly designed and confusing with settings in unintuitive places. From the first day I installed the app and asked a couple of basic questions I was hassled for a review, which tells me why they have so many reviews as people are not sharing their genuine experience. The support is always available but they are poorly trained and don't explain their complex app properly. They do the bare minimum and don't look for a way to help solve your problem. We have multiple brands with different return locations. Unless we choose the premium plan (expensive plan) we cant update customers with customised notifications. And if we did want to set it up (on premium plan) its a complicated confusing mess to configure. And they showed no interest in supporting me to do it. I'll find a different app.
I used this app to help me understand the return process. Customer service was very helpful and professional.
Just added this app today. So far the customer service has been great! Looking forward to seeing how this app performs for us. Thank you!
quick and easy customer service. They were able to help me with my issue immediately. thanks aftership!
It seems to be a quite mature return app. hope your team can add one feature: - let customer choose refund and exchange at the same time in the same order
- limit customer from applying several return requests per "item"
Thanks for your valuable feedback.
We are glad to know about your suggestion and this would definitely be looked into. It is our constant endeavor to delight our users. We will try our best to ensure that your experience with us becomes a 5 star one.
Regards,
Nitish
Team Returns Center
Awesome app which also includes awesome support to go with it! Will certainly make my job a lot easier.
Makes life alot easier when customers need to return goods and have a backend where to do it. Also benifits you in the long run as many customer opt in for store credit which means they will return.
Ottima assistenza clienti, risposte rapide, concise, consiglio altamente l'applicazione, servizio di qualità.
Ayush was quick, respectful, and thorough in resolving all my service requirements. Great customer service experience.
not sure yet i look forward to doing so thanks for the helpful