Reviews (2,397)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, which simplifies order tracking and return management. It is noted for its affordability and comprehensive features, including innovative exchange suggestions that enhance the shopping experience. Exceptional customer support is frequently highlighted, with staff members like Neha, Aditya, and Moazzam praised for their effective problem-solving skills. This app is valued for its reliability and excellent customer service, making it a useful tool for businesses aiming to improve their return processes and customer satisfaction.

August 24, 2023

Merci pour votre aide FIVE STAR
Un suport tres competent. JE RECOMMANDE pour gerer ses retours en e-commerce.
Loic

Gualap
United Arab Emirates
Over 5 years using the app
April 10, 2023

CS is replying promptly. She/he is amazing.

Flexliving
United States
Over 5 years using the app
April 13, 2023

Really happy with the service!
Great communication and staff is extremely helpful :)
Would definitely recommend

LAVIO
Australia
Over 5 years using the app
June 30, 2023

Nalinee was very helpful when I had some difficulty with the app. She cleared up all my questions and concerns.

ENEZ Swimwear
United States
About 5 years using the app
May 24, 2023

App works fine, nice support service!
thanks so much for answering to our needs and questions on real time!

BESTIAS
Chile
About 5 years using the app
Edited February 4, 2023

This app has helped us automate our return process and allow customers to easily submit return requests. Customer service is great. Wish there was more styles to customize the look of the interface. Creating a style that looks like our store would be the only reason I would consider a different app.

Dutton Brown
United States
Almost 5 years using the app
June 16, 2017

Excellent! Just what we needed. Thanks AfterShip!!

Coral Tree Eyewear
Australia
Almost 5 years using the app
May 31, 2022

We're an ecommerce brand out of Philly. This app has worked well for us. Simple, our customers find it easy to use. It was easy to set it up and customize. We have used it for a few years, no issues.

Honey Cloudz
United States
Almost 5 years using the app
March 29, 2023

easy to use, affordable pricing method too. great app. look forward to using it on our other brands websites too.

RMDY
United Kingdom
Almost 5 years using the app
March 18, 2022

We have been using AfterShip Returns Center for a while now. It makes handling returns a breeze and their support team is very courteous and responsive.

Jewelry Outlet
United States
Almost 5 years using the app